--- title: "manage Pending reason" slug: "manage-pending-reason" tags: ["Problem management", "Problem Records", "Pending Reason", "Problem"] updated: 2024-03-19T12:35:15Z published: 2024-03-19T12:35:15Z canonical: "help.symphonysummitai.com/manage-pending-reason" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Pending Reason Access to view the list of configured Pending Reasons for Problem Records is an essential part of managing the Pending Reasons. Viewing the configured Pending Reasons allow to stay updated with the important notifications, additional information, or clarifications directly through the platform. This helps in maintaining transparency and accountability. ## View You can view the list of configured Pending Reasons for Problem Records using following options: - [Grid](/summit-platform/docs/manage-closure-code#grid) - [Filters](/summit-platform/docs/manage-closure-code#filters) - [Search](/summit-platform/docs/manage-closure-code#search) To view the list of configured Closure Codes and view any specific Closure Code, perform the following steps: 1. Navigate to **Service Management.** 2. Select **Module** > **Problem** > **Configurations** > **Problem Masters** > **Pending Reason**. 3. The Pending Reason list page is displayed. A sample screenshot is shown below: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702546768716.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Pending Reason - List Page A specific list of Pending Reasons can be viewed based on applied filters or search criteria. 4. Click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702457213326.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D) icon to view the details of the configured Pending Reason. (Refer the below sample screenshot) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702546838279.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: View Pending Reason details 5. The Pending Reason ID details page is displayed. Click **Cancel** to close the details page and return to the Pending Reason list page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702546929659.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Pending Reason details page 6. Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702457517419.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D) icon to view the Pending Reason in a new tab or in a new window. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547002345.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Open Pending Reason 7. The Pending Reason details page is displayed. Click **Reset** to clear all the filed in details. Click **Cancel** to exit the process and go back to the list page without making any changes. Click **Save** to save the updated information on the Pending Reason details page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547129510.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Pending Reason details page ### Grid Manage how you want to view the list of configured Pending Reasons using two different views. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547180593.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Grid and list view To view the configured Pending Reasons list page in different views, perform the following steps. 1. On the Pending Reason list page, click Grid icon on the top right corner just above the list of forms. It displays all configured Pending Reasons in a grid view. The information for an individual form is displayed in tabular form. 2. On the Pending Reason list page, click List icon on the top right corner just above the list of forms. It displays all configured Pending Reasons in a list view. ### Filters You have the provision to apply filters on all of the columns or on an individual column. This functionality allows you to control the exclusion or inclusion of specific data as per your requirement. You can focus on the required data with better analyzation. You can apply filters on individual columns as well as per your requirement. To apply filters on individual columns, perform the following steps: 1. On the list page, click the filter associated with individual column. A sample screenshot is shown below: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547270493.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Filters - Individual Column 2. Specify the filter criteria based on your requirement. A sample screenshot is shown below: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547307949.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Filters - popup 3. Click the **Filter** icon to view the following filter options. Select the **Match All** or **Match Any** option from the list to filter the data based on the condition selected. The **Match All** option is selected, by default. 4. Select the option to compare the data based on the conditions. Available options are as follows: 5. - Starts With - Contains - Not contains - Ends with - Equals - Not equals - Less than - Less than or equal to - Greater than - Greater than or equal to - Date is - Date is not - Date is before - Date is after - Active - Not ActiveNoteThe following filter options are available for numeric column values: - Less than - Less than or equal to - Greater than - Greater than or equal to The following filter options are available for date column values: - Date is - Date is not - Date is before - Date is after The following filter options are available for toggle switch Active: - Active - Not Active 6. You can click **Clear** to clear the configured filter and click **Apply** to set the filter condition. You can change which columns will appear on the Pending Reason list page in which order by clicking icon. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547353339.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Show columns You can drag the column up and down as per the requirement to reorder the display of columns. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702547390954.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Sort columns Add or remove the columns to be displayed on the Pending Reason list page by clicking on the checkbox next to the columns. (Refer the below sample screenshot) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702548618651.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Add columns - list page Click **Save** to save the new view of columns for the Closure Code list page. Click **Cancel** to revert all the changes made and close the pop-up. Click **Clear All** to remove all the applied column view settings. ### **Search** The **Search** function enables you to search the configured Pending Reasons. You can click the search icon and type the specific Pending Reason ID or the description for the Pending Reason which you want to search. The application displays the result in the result section for the typed Pending Reason. A sample screenshot is shown below: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702548702255.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Search PR Pending Reason Click **X** (close icon) to clear the searched criteria entered. ## Edit The edit Pending Reason(s) enables you to edit configured Pending Reason details based on the requirement. To edit Pending Reason(s) details, perform the following steps: 1. Navigate to **Service Management** > Select the role as **Administrator**. 2. Select **Module** > **Problem** > **Configurations** > **Problem Masters > Pending Reason**. The Pending Reason list page is displayed. 3. Click the ID hyperlink to view the configured Pending Reason details for the Problem Record. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702548900766.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A49%3A05Z&se=2026-11-11T17%3A49%3A05Z&sr=c&sp=r&sig=KvrHeh%2FOsqSHXkHj64F0QWEYf8HGDjgTXeXVwh3fEkQ%3D)Figure: Pending Reason ID Details page 4. Update the required details on the Pending Reason ID details page and click **Save** to save the updated details. Click **Reset** to clear all the input details. Click **Cancel** to exit the edit page without making any changes in the Pending Reason ID details page.