--- title: "Manage SLA Value" slug: "manage-sla-value" updated: 2024-10-07T06:02:20Z published: 2024-10-07T06:02:20Z canonical: "help.symphonysummitai.com/manage-sla-value" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage SLA Value SLA Value list page allows you to manage configured SLA Values efficiently and view quickly at a glance. This page consists of various functionalities that allow you to filter specific records which are displayed according to the content based on its fields. A List page consists of various user-friendly interaction features within the List as follows: - [Modify List Fields](/summit-platform/docs/manage-sla-value#modify-list-fields) - [Filter](/summit-platform/docs/manage-sla-value#filter) - [Views](/summit-platform/docs/manage-sla-value#views) - [Search](/summit-platform/docs/manage-sla-value#search) - [Export](/summit-platform/docs/manage-sla-value#export) Let us explore these various functionalities within the List page. ## Modify List Fields The Fields on the List page can be re-ordered and their visibility on the list page can be enabled or disabled according to the requirement. To modify the list items, perform the following steps: 1. Navigate to List page. 2. Select **SLA Type** and **SLA Rule** from the dropdowns for which Value must be set. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/selrct type n rule.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: List Page 3. Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/modify icon.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) icon on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/selrct type n rule(1).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: SLA Value List 4. A list of Columns are displayed that gets displayed based on the selection. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show col(1).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) Figure: List Columns The following table provides more information on the column controls. | Column Control | Description | | --- | --- | | 1. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search component.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Search control will allow to search the required Field within Show Columns pop-up. Example: To search all fields that start with Create, enter the same on Search filed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search result.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | | 1. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/move component.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Re-order the columns on the List page by moving double vertical ellipsis icon within the Show Columns Pop-up window. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show cols(1).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Save.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Save** for the modified column list to take effect on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1728277761293.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/cancel(3).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Cancel** to remove and exit Show Columns pop-up window. | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Clear All.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Clear All** to erase the modified arrangement of the List items. | ## Filter Simple filter is configurable on the list page to achieve the required Filtered result. ### Simple Filter Every column on the list page has a dedicated Filter option which is beneficial to obtain the required filtered data. This is achieved using Simple Filters, based on the data type of the column the filter options are displayed for every column. Simple Filter is represented using a funnel icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Filter funnel.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/sim fil(2).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: Simple Filters on List The following table represents the fields within the Simple Filter. | Filter Condition Fields | Description | | --- | --- | | 1. Match Conditions | The top field within Simple Filters is about Matching condition. If the Data Type is of String, Numeric, Date Field, or Dropdown then the following options are displayed in the dropdown: - **Match All**: Selecting this will display all the Matched search criteria from the List page. - **Match Any**: Selecting this will display any of the Matched criteria from the List page. | | 1. Conditional Operator | The second field will allow the user to build the condition in order to match the Filter criteria. The list depends on the data type of the column field. For more information, refer to [Data Types and Operators for Filters.](/summit-platform/docs/manage-sla-value#data-type-and-operators-for-filters) | | 1. Text Area | Enter the required data value for which the Filter must imply. | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716877861681.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Apply** for filter to take effect on the List page. | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/clear button.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Clear** to erase the Filtered resulted. | > [!NOTE] > Note > > The user can apply multiple Simple Filters within a List page until the required filtered result is achieved. > > **Multi-Simple Filters on a List Page** > > > [!NOTE] > > In the NovaTech organization, within the IT Tenant, Helpdesk team has a requirement to modify a SLA Value updated by *Fredrick Nortan*. > > > > > > > > To search faster for the required SLA Value on the list page, the user will apply **Simple Filter** on Two columns. One on the **Active** column to search for only Active SLA Values, and within that filtered search result another Filter is applied on the **Last Updated By** to search for *Fredrick Nortan*. > > > > > > > > To achieve this, perform the following steps: > > > > 1. Click funnel icon and select **Active** to filter only active SLA Values on the List page. > > > > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/active filter1.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) > > > > Figure: Simple Filter - First Level > > 2. Click funnel icon and enter the SLA Type name in the text field to list the required SLA Type. > > > > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/last updated by.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) > > > > Figure: Simple Filter - Second Level > > 3. Click **Apply** to view the filtered SLA Type. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/multi sim fil.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: Multiple Simple Filters ### Data Type and Operators for Filters For both the Simple and Advance Filter the Data Types and Operators apply the same. **Data Type and Operators for Filters** | Data Type | Operator | | --- | --- | | String | If the Column Field is of String Type then the following conditional operators are displayed: \| - Starts With \| - Ends With \| - Contains \| - Not Contains \| - Equals \| - Not Equals \| \| --- \| --- \| --- \| --- \| --- \| --- \| | | - Starts With | - Ends With | - Contains | - Not Contains | - Equals | - Not Equals | | Date Field | If the column on the List page is of type Date Field, then the following operators are displayed: \| - Date Is \| - Date Is Not \| - Date is Before \| - Date is After \| \| --- \| --- \| --- \| --- \| | | - Date Is | - Date Is Not | - Date is Before | - Date is After | | Numeric | When the column on the List page is of type Numeric, then the following operators are displayed: \| - Equals \| - Not Equals \| - Less than \| - Less than or Equal To \| - Greater than \| - Greater than or Equal To \| \| --- \| --- \| --- \| --- \| --- \| --- \| | | - Equals | - Not Equals | - Less than | - Less than or Equal To | - Greater than | - Greater than or Equal To | | Checkbox | If the column on the List page is of type Checkbox, then the following actions can be performed. \| - Select \| - Clear \| \| --- \| --- \| | | - Select | - Clear | ## Views The View functionality within the List page allows you to save Filters using a View Name. When a filter is created to generate the required filter result the same is saved using a View Name. This adds efficiency while working on Lists, the user can navigate to Views and select the View to re-view the Filter result on the List page. - [Add View](/summit-platform/docs/manage-sla-value#add-view) - [Edit or Delete View](/summit-platform/docs/manage-sla-value#edit-and-delete-view) ### Add View To save Filters as View, perform the following steps: 1. Select **View** and then select **+Add New View**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/addview.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) Figure: View 2. Filter pop-up window is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/addfiltr.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) Figure: Filter pop-up window To Add Filters, refer to [Filters](/summit-platform/docs/manage-sla-value#filter). 3. After adding Filter, click **Save as New View**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/save view.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) Figure: New View 4. Enter **View Name**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Save view.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) Figure: Save as New View The following table provides details about the Save View Fields screen. | Save View Fields | Description | | --- | --- | | View Name | Enter **View Name**. Example: If a Filter is applied for *Last Updated By* SLA Value, you can name the View by the user name. Else if a filter is Applied for Active SLA Value, it can be saved as Active View. | | Set as Default | Select **Set as Default** checkbox, to view the saved view on the List page every time. | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Save(1).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Save** to add the view to the view list. Upon performing this action, **New View** is applied to the List page and added successfully to the View list. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/updated by fred.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/cancel(4).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click **Cancel** to return to List page. | Upon configuring Filter, it is displayed on the View List, the same is edited or deleted from the View. To Edit or Delete a View, refer to the following: ### Edit and Delete View To edit a view refers to, edit the name given to an added filter. To change or modify the view name, perform the following: Select **View** and hover on the view. A list of Views are displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/edit vie.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: View List The following table provides action icon details. | Action Icon | Description | | --- | --- | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/pencil icon.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click pencil icon to edit the View Name and **Save** to update the name on View List or cancel the edit action. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/editview.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/del icon(3).png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | Click delete icon to remove the view from the View List. Upon performing this action a confirmation message is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/del view.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) | ## Search The Search feature allows you to look for configured records. Click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search.jpg?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D) search icon on the List page, enter the name of the record you are searching for, and the application will show the results in the dedicated result section for the specified record. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search1.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: Search Component on List ## Export The Export button allows you to export the list page data into a downloadable file in the excel file format. It provides you with the flexibility to utilize data beyond the application's immediate interface and enabling various tasks such as backup, analysis, sharing, and compliance. To export the details, click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Export.jpg?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)the export icon on the List page and navigate to the following options to download the List data as an Excel file. - **Export Current Page** : Select **Export Current Page** to download the on screen displayed List data. - **Export All** : Select **Export All** to download the entire List data. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/val.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A21%3A41Z&se=2026-11-04T12%3A21%3A41Z&sr=c&sp=r&sig=2Kq6yX0wcPg%2BzJbvDE7caVqKNVY5%2Bd1ojYymealGv5o%3D)Figure: Export List