--- title: "Manage Urgency" slug: "manage-urgency-2" updated: 2024-04-29T06:31:43Z published: 2024-04-29T06:31:43Z canonical: "help.symphonysummitai.com/manage-urgency-2" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Urgency Efficiently manage **Urgency** with **flexible Edit, View,** and **F****ilter** options. ### View The **View** option in **Urgency** displays the list of urgencies configured for the Incident. To view the listing page of the **Urgency**, perform the following steps. 1. Navigate to **Design** **Studio** > **Module** > **Configurations** > **SLA Configuration** > **Urgency**. The page displays the list of configured records. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1714371837774.png) Figure: View ### Grid The grid provides a detailed view of the list page of the Urgency. For more information refer to the field description table below. | Field | Description | | --- | --- | | Id | This is the unique Id given to the created urgency. | | IM Urgency Name | A specific name is provided for the urgency. | | Description | A brief description of the urgency. | | Sort Order | Specify the order for sort by ascending or descending manner. | | Active | The active button states if the urgency is set to active. | | Default | The default button states if the Impact is set to default. | | Last Updated By | Last user details for modification. | | Last Updated Time | Last date and time of modification. | ### Filter The **Filter** option present in the Urgency allows the restriction of content based on specific criteria. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1714371965807.png) Figure: Filter icon - Click the **Filter** icon to view the following filter options. Select the **Match All** or **Match Any** option from the list to filter the data based on the condition selected. The **Match All** option is selected, by default. - Select the option to compare the data based on the conditions. Available options are as follows: - - Starts With - Contains - Not contains - Ends with - Equals - Not equals - Less than - Less than or equal to - Greater than - Greater than or equal to - Date is - Date is not - Date is before - Date is after - Active - Not ActiveNoteThe following filter options are available for numeric column values: - Less than - Less than or equal to - Greater than - Greater than or equal to The following filter options are available for date column values: - Date is - Date is not - Date is before - Date is after The following filter options are available for toggle switch Active: - Active - Not Active - You can click **Clear** to clear the configured filter and click **Apply** to set the filter condition. You can change which columns will appear on the list page in which order by clicking icon. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1707389230698.png) Figure: Show columns You can drag the column up and down as per the requirement to reorder the display of columns. Add or remove the columns to be displayed on the list page by clicking on the checkbox next to the columns. (Refer the below sample screenshot) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1707454782238.png)Figure: Add columns - list page Click **Save** to save the new view of columns for the list page. Click **Cancel** to revert all the changes made and close the pop-up. Click **Clear All** to remove all the applied column view settings. ### Search The **Search** option in **Urgency** helps to easily search configured roles from the list page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1714372102716.png) Figure: Search ### Edit The **Edit** option in the **Urgency** is used to amend the configured records. To Edit the records, perform the following steps. 1. Navigate to **Design Studio** > **Module** > **Configurations** > **SLA Configuration** > **Urgency**. 2. Click the icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1707471208152.png). There is an option to open the details page in a new tab or new window.![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1714372209394.png)Figure: Edit 3. Alternatively, click on incident ID to open the Edit menu. 4. Edit the required details of the form and click **Save** and then click **Submit** after the Summary tab to save the modified changes. **Export** - Export the current page of the list page or all the pages from the list page by clicking ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703666213611.png)icon. - Once you click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703666213611.png)icon, the following options are displayed. Click **Export Current Page** to export the data displayed in the current page. Click **Export All** to export data of all the configured impact for incidents. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703666282353.png)Figure: Export current or all page