--- title: "Surveys" slug: "mobile-app-surveys-prelude" updated: 2024-10-22T13:15:47Z published: 2024-10-22T13:15:47Z canonical: "help.symphonysummitai.com/mobile-app-surveys-prelude" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Surveys Feedback is essential for continuous improvement and enhancing the customer experience, providing valuable insights into customer expectations. Survey offers customizable options for collecting feedback. You can perform the following functions in the Surveys screen: - [Participate in Survey](/summit-platform/docs/surveys#participate-in-survey) - [View Survey](/summit-platform/docs/surveys#view-survey) #### Participate in Survey To participate in a Survey, perform the following steps: 1. Navigate to **Surveys** > **Surveys** > **My Surveys**. The My Surveys list is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1727084791_799-17270851813-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D)Figure: My Survey List page 2. Click **New** to participate in a Survey. The My Surveys page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729060441_799-17290609216-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D)Figure: My Surveys 3. Enter the required details as described in the following table and click **Save**. | Field | Description | | --- | --- | | Tenant | Select a Tenant or Department from the list. By default, the value is selected. | | Requestor | Select the requestor from the list. By default, logged-in user’s name is selected. | | Category | Select the category for which you want to create a survey. | | Survey Type | Select the type of Survey widget. There are four Surveys: - [My Surveys](/summit-platform/docs/surveys#my-survey) - [CSAT Survey](/summit-platform/docs/surveys#csat-survey) - [IT Satisfaction Survey](/summit-platform/docs/surveys#it-satisfaction-survey) - [Technology Adoption Survey](/summit-platform/docs/surveys#technology-adoption-survey) | #### My Surveys This survey is intended to gather insights on various aspects of the company. Your feedback will help us identify strengths and areas for improvement, allowing us to improve our services and better meet your needs. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Survey1.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Click **My Surveys** to view the Survey feedback page. Enter the required details as described in the following table and click **Save**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729060441_799-17290613145-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D)Figure: Survey | Field | Description | | --- | --- | | Employee Name | By default, the logged-in user name displayed. | | Tenant | Select a Tenant or Department from the list. | | Survey Type | Select type of the Survey from the list. Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/category(5).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) to select the type of category. | #### CSAT Survey Evaluate and enhance our mobile operator services by sharing your insights through this quick survey. Your feedback helps us improve and better meet your communication needs. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/CSAT.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) To participate in CSAT Survey, click **CSAT Survey** widget from the My Survey screen. | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1727084791_799-17270853797-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: CSAT Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729060441_799-17290616735-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: CSAT Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729060441_799-17290616900-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: CSAT Survey | | --- | --- | --- | Specify the required information requested in the CSAT Survey and click **Save**. #### IT Satisfaction Survey The IT Satisfaction Survey is a vital tool for any organization that relies on technology to support its operations. It provides insights into employees' satisfaction and experiences with IT services, including hardware, software, network, helpdesk support, and cybersecurity. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IT_Survey.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) To participate in IT Satisfaction Survey, click **IT Satisfaction Survey** widget from the My Survey page. | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1727084791_799-17270854027-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: IT Satisfactory Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729061917_799-17290624997-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: IT Satisfactory Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729061917_799-17290625150-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: IT Satisfactory Survey | | --- | --- | --- | Specify the required information requested in the IT Satisfactory Survey and click **Save**. #### Technology Adoption Survey Technology Adoption Survey is designed to evaluate the adoption and usage of technology tools and solutions within our organization. Your participation is crucial in helping us understand the current state of technology use and identify opportunities for improvement and innovation. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/tech.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) To participate in Technology Adoption Survey, click **Technology Adoption Survey** widget from the My Survey page. | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1727084791_799-17270854271-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: Technology Adoption Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729061917_799-17290629747-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: Technology Adoption Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1729061917_799-17290629898-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: Technology Adoption Survey | | --- | --- | --- | Specify the required information requested in the Technology Adoption Survey and click **Save**. #### View Survey To view Surveys, perform the following steps: 1. Navigate to **Surveys** > **Surveys** > **My Surveys**. The My Survey list page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1727084791_799-17270851813-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D)Figure: My Survey List page 2. Click **Survey** tile from the My Survey list. The Survey details page is displayed. | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1728990493_799-17289960593-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1728990493_799-17289960649-F.jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: Survey | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Screen_GalaxyA10s_1728990493_799-17289960700-F(1).jpg?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A49Z&se=2026-11-11T16%3A10%3A49Z&sr=c&sp=r&sig=%2BJr%2FjTMiCCQMGiMz314arQw%2BftpMl2y6hZyDpxexURM%3D) Figure: Survey | | --- | --- | --- | You can view the details of the survey, along with the ratings assigned to each individual element.