---
title: "MTTR for Requests by Workgroup"
slug: "mttr-for-requests-by-workgroup"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/mttr-for-requests-by-workgroup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MTTR for Requests by Workgroup

The **MTTR for Requests by Workgroup** report measures the average time each support workgroup takes to resolve requests. This metric offers insights into team efficiency, highlights performance gaps, and supports continuous improvement in service delivery.

The **MTTR for Requests by Workgroup** report is shown in the following representation: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/mttr-for-requests-by-workgroup-2025-07-21T09-46-08.860Z.jpg?sv=2026-02-06&spr=https&st=2026-10-28T05%3A21%3A08Z&se=2026-10-28T06%3A21%3A08Z&sr=c&sp=r&sig=8GQMTnmGRu07noTnI99WRe60s%2FNv0%2Blu1%2BUwK9AHASw%3D)

Figure: MTTR for Requests by Workgroup