---
title: "Open Request Aging by Category"
slug: "open-request-aging-by-category"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/open-request-aging-by-category"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Request Aging by Category

The **Open Request Aging by Category** report shows how long requests have remained open, grouped by their respective categories. This helps identify service areas with potential backlogs, monitor resolution timelines, and enhance performance management at the category level.

The **Open Request Aging by Category** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/open-request-aging-by-category-2025-07-21T09-02-03.440Z.jpg?sv=2026-02-06&spr=https&st=2026-10-28T14%3A49%3A50Z&se=2026-10-28T15%3A49%3A50Z&sr=c&sp=r&sig=qiOtqLP8Q3YCtjM5UV1xRABraK4bzd9QMDF2B665nq4%3D)

Figure: Open Request Aging by Category