---
title: "Open Request Aging by Classification"
slug: "open-request-aging-by-classification"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/open-request-aging-by-classification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Request Aging by Classification

The **Open Request Aging by Classification** report shows the duration that requests have remained open, grouped by their classification. This assists in identifying delays within specific request types, monitoring resolution timelines, and ensuring alignment with service expectations.

The **Open Request Aging by Classification** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/open-request-aging-by-classification-2025-07-21T09-04-40.167Z.jpg?sv=2026-02-06&spr=https&st=2026-10-28T15%3A51%3A48Z&se=2026-10-28T16%3A51%3A48Z&sr=c&sp=r&sig=9033UdfgpFLEWKkqRGze%2FUu9LqaCl%2FeoIe6%2FNOSy%2Fvs%3D)

Figure: Open Request Aging by Classification report