---
title: "Open Request Aging by Priority"
slug: "open-request-aging-by-priority"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/open-request-aging-by-priority"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Request Aging by Priority

The **Open Request Aging by Priority** report shows the length of time requests have remained open, organized by their assigned priority levels. This aids in assessing how effectively requests of different urgencies are being addressed and supports proactive SLA management.

The **Open Request Aging by Priority** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/open-request-aging-by-priority-2025-07-21T09-05-38.897Z.jpg?sv=2026-02-06&spr=https&st=2026-10-28T17%3A04%3A23Z&se=2026-10-28T18%3A04%3A23Z&sr=c&sp=r&sig=8fTadsIblvSGRFF0Pr9t9YJTjHjqkGYNJrLhzYkNsjI%3D)

Figure: Open Request Aging by Priority