---
title: "Open Request Aging by Workgroup"
slug: "open-request-aging-by-workgroup"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/open-request-aging-by-workgroup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Request Aging by Workgroup

The **Open Request Aging by Workgroup** report displays the length of time requests have remained open, organized by the responsible workgroup. This helps identify potential delays, monitor team performance, and support timely resolution in accordance with SLAs.

The **Open Request Aging by Workgroup** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/open-request-aging-by-workgroup-2025-07-21T08-52-21.430Z.jpg?sv=2026-02-06&spr=https&st=2026-10-28T13%3A47%3A52Z&se=2026-10-28T14%3A47%3A52Z&sr=c&sp=r&sig=RBvzLmqRMNoyiVYbt40%2B59TQrPGEbmedC8NGaOtRRqc%3D)

Figure: Open Request Aging by Workgroup