---
title: "Overview"
slug: "overview-crescendo"
tags: ["Notification Parser"]
updated: 2025-01-08T11:36:49Z
published: 2025-01-08T11:36:49Z
canonical: "help.symphonysummitai.com/overview-crescendo"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Notification parser is configured to extract relevant information from an email to Approve, Update or Create a record.

**User Persona**: Application Designer / Application Administrator

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Notification%20Parser(2).jpg?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)

| **Use Case** | **Solution** |
| --- | --- |
| ACME Services Application Designer Christie wants to automate the workflow process after business hours from new users and system events. | Christie configures a parser rule on a mailbox for all the incoming emails from new users and system events to create a new Incident ticket with low impact. |

## Language Support

All the parsed mails has the capability to support local languages through the Mail.

**How the Language Functionality works in Notification Parser?**

For the Language to take effect, you will have to enable the desired language in the outlook settings. To add the Language, perform the following steps:

1. Navigate to your **Outlook** > **Settings** > **General** > **Language and time**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736251629630.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D) Figure: Outlook Language Settings
2. Select **Language** in the Outlook settings and click **Save**.
3. Select Forward (in French Translate).

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/email(4).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)

Figure: Email
4. **Subject Tag** changes to accordingly. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736336157608.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)Figure: Forward Email

### Prerequisite

Email Notification Parser requires a mailbox to process the incoming emails for parsing hence, a mailbox should be configured to select during the configuration. For mailbox configuration, refer to [Mailbox](https://help.symphonysummitai.com/summit-platform/docs/mailbox).

Let’s get started on new email notification parser configuration!

Following are configuration steppers within the Notification Parser.

| [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/overview%20icon(8).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)](https://help.symphonysummitai.com/summit-platform/docs/notification-parser-general-characteristics) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/user%20access%20managment%20icon(4).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)](https://help.symphonysummitai.com/summit-platform/docs/configure-sender) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/vendor(1).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)](https://help.symphonysummitai.com/summit-platform/docs/configuresource) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/business%20rule%20designer%20icon(3).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)](https://help.symphonysummitai.com/summit-platform/docs/notification-parse-content) |
| --- | --- | --- | --- |
| [General](https://help.symphonysummitai.com/summit-platform/docs/notification-parser-general-characteristics) | [Sender](https://help.symphonysummitai.com/summit-platform/docs/configure-sender) | [Configure Sender](https://help.symphonysummitai.com/summit-platform/docs/configuresource) | [Parse Content](https://help.symphonysummitai.com/summit-platform/docs/notification-parse-content) |

---

| [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/define%20rule(2).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)](https://help.symphonysummitai.com/summit-platform/docs/actions) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/criteria(2).png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A25%3A53Z&se=2026-10-31T13%3A25%3A53Z&sr=c&sp=r&sig=b2iP5eTkz08IevY3y3KxGtFo9k%2B%2B3jdsV4zamzzF4LM%3D)](https://help.symphonysummitai.com/summit-platform/docs/notification-parser-summary) |
| --- | --- |
| [Actions](https://help.symphonysummitai.com/summit-platform/docs/actions) | [Summary](https://help.symphonysummitai.com/summit-platform/docs/notification-parser-summary) |