---
title: "Pending Reason"
slug: "pending-reason-6"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/pending-reason-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pending Reason

The Analysts need to specify a Pending Reason for changing the status of a Problem Record (PR) to *Pending*. The *Pending* status indicates that additional information or response is required from the RCA Reviewer for further investigation of the PR. You can define the Pending Reasons for the Tenant based on the organization’s requirements.

> [!NOTE]
> Note
> 
> An Analyst can select PR **Status** as *Pending* only when PR Status is *RCA Reviewed*. The SLA is paused when the Analyst selects the PR **Status** as *Pending*.

### Configure Pending Reason

To configure Pending Reason, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Pending Reason.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_PendingReason_Navigation.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A22%3A46Z&se=2026-11-11T16%3A22%3A46Z&sr=c&sp=r&sig=m5iySd%2BF5yI5DbSrLWweGiCr0ejGba3tPWAts6yB1Mc%3D)

Figure: Pending Reason
2. Select the required Department. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_PendingReason_Department.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A22%3A46Z&se=2026-11-11T16%3A22%3A46Z&sr=c&sp=r&sig=m5iySd%2BF5yI5DbSrLWweGiCr0ejGba3tPWAts6yB1Mc%3D)

Figure: Department
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A22%3A46Z&se=2026-11-11T16%3A22%3A46Z&sr=c&sp=r&sig=m5iySd%2BF5yI5DbSrLWweGiCr0ejGba3tPWAts6yB1Mc%3D) icon.
4. Specify the Pending Reason in the **Pending Reason** field. If you select the **Active** check box, the Pending Reason becomes an available option in the **Pending Reason** list on the other pages of the application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_PendingReason_Details.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A22%3A46Z&se=2026-11-11T16%3A22%3A46Z&sr=c&sp=r&sig=m5iySd%2BF5yI5DbSrLWweGiCr0ejGba3tPWAts6yB1Mc%3D) Figure: Pending Reason Details page
5. Click **Submit.** A new Pending Reason is configured.

#### Actions

This section explains all the icons displayed on the right-side panel of the **Pending Reason** page.

### **Show List**

Click **Show List** to display the **LIST** table showing all the Pending Reasons configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_PendingReason_ListPage.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A22%3A46Z&se=2026-11-11T16%3A22%3A46Z&sr=c&sp=r&sig=m5iySd%2BF5yI5DbSrLWweGiCr0ejGba3tPWAts6yB1Mc%3D) Figure: Pending Reason List Page

- To edit a Pending Reason, click the **Pending Reason**. Make appropriate changes and click **Submit.**
- To display the inactive Pending reasons, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Pending Reason values are displayed in a list, **Add New** is displayed on the right-side panel. Click **Add New** to configure a new Pending Reason value.