---
title: "Priority Matrix"
slug: "priority-matrix-5"
updated: 2025-12-17T09:29:15Z
published: 2025-12-17T09:29:52Z
canonical: "help.symphonysummitai.com/priority-matrix-5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority Matrix

You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the **General** tab of the Change Record (CR).

### Configure Priority Matrix

To Configure **Priority Matrix**, perform the following steps:

1. Navigate to **Change** > **Configuration** > **Priority Matrix**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Prority_Matrix_Navigation.png?sv=2026-02-06&spr=https&st=2026-11-11T20%3A42%3A06Z&se=2026-11-11T21%3A42%3A06Z&sr=c&sp=r&sig=R51XdtkuZspdcmZ9wasRVrHX%2FdmTXlcHCpvWT4dIHlk%3D)

Figure: Priority Matrix
2. Select the required **Department**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority_Matrix_Department.png?sv=2026-02-06&spr=https&st=2026-11-11T20%3A42%3A06Z&se=2026-11-11T21%3A42%3A06Z&sr=c&sp=r&sig=R51XdtkuZspdcmZ9wasRVrHX%2FdmTXlcHCpvWT4dIHlk%3D)

Figure: Department
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-11-11T20%3A42%3A06Z&se=2026-11-11T21%3A42%3A06Z&sr=c&sp=r&sig=R51XdtkuZspdcmZ9wasRVrHX%2FdmTXlcHCpvWT4dIHlk%3D) icon.
4. Specify the required fields on **Priority Matrix Details** page. For information about the fields on the **Priority Matrix Details** page, see Field Description. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority_Matrix_Details.png?sv=2026-02-06&spr=https&st=2026-11-11T20%3A42%3A06Z&se=2026-11-11T21%3A42%3A06Z&sr=c&sp=r&sig=R51XdtkuZspdcmZ9wasRVrHX%2FdmTXlcHCpvWT4dIHlk%3D)

Figure: Priority Matrix - Details Page
5. Click **Submit**. A new Priority Matrix is configured.

#### Field Description

The following table describes the fields on the **Priority Matrix Details** page:

| Field | Description |
| --- | --- |
| Details |
| Urgency | Select an Urgency to which you want to associate the Priority from the list. |
| Impact | Select an Impact to which you want to associate the Priority from the list. |
| Risk | Select a Risk to which you want to associate the Priority from the list. |
| Priority | Select a Priority to which you want to associate the Risk, Impact, and Urgency from the list. |
| Active | Indicates the status set for the Priority Matrix. - If selected, the Priority Matrix becomes an available option on the other pages of the application. - If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application. |

### Show List

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png?sv=2026-02-06&spr=https&st=2026-11-11T20%3A42%3A06Z&se=2026-11-11T21%3A42%3A06Z&sr=c&sp=r&sig=R51XdtkuZspdcmZ9wasRVrHX%2FdmTXlcHCpvWT4dIHlk%3D) to display the **LIST** table showing all the Impact values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority_Matrix_List.png?sv=2026-02-06&spr=https&st=2026-11-11T20%3A42%3A06Z&se=2026-11-11T21%3A42%3A06Z&sr=c&sp=r&sig=R51XdtkuZspdcmZ9wasRVrHX%2FdmTXlcHCpvWT4dIHlk%3D)

Figure: Priority Matrix List Page

Priority Matrix ID column in the LIST table displays the ID associated with every configuration.

- To edit a Priority Matrix value, click the Priority value. Make the appropriate changes and click SUBMIT.
- To display the inactive Priority Matrix values, click the Include Inactive check box.

> [!NOTE]
> Note
> 
> When the Priority Matrix values are displayed in a list, **Add New** is displayed on the right-side panel. Click **Add New** to configure a new Priority Matrix.