---
title: "RCA Type"
slug: "rca-type-1"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/rca-type-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RCA Type

You can configure RCA Types for the selected Tenant. The RCA type is the type of RCA under which a RCA can be defined.

### **Configure RCA Type**

To configure RCA Type, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **RCA Type**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_RCAType_Navigation.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A48Z&se=2026-11-11T16%3A10%3A48Z&sr=c&sp=r&sig=j18A0g84%2BMJtfA8gauJKwrpO4AP%2BzWBshsTqOYJzbGw%3D)

Figure: RCA Type
2. Select the required Department. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/RCA_Type_Department.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A48Z&se=2026-11-11T16%3A10%3A48Z&sr=c&sp=r&sig=j18A0g84%2BMJtfA8gauJKwrpO4AP%2BzWBshsTqOYJzbGw%3D)

Figure: Department
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A48Z&se=2026-11-11T16%3A10%3A48Z&sr=c&sp=r&sig=j18A0g84%2BMJtfA8gauJKwrpO4AP%2BzWBshsTqOYJzbGw%3D) icon.
4. Specify the name for the RCA in the **RCA Name** text box and specify a numeric value in the **Sort Order** text box. If you select the **Active** check box, the RCA Type becomes an available option on the other pages of the application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/RCA_Type_Details.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A48Z&se=2026-11-11T16%3A10%3A48Z&sr=c&sp=r&sig=j18A0g84%2BMJtfA8gauJKwrpO4AP%2BzWBshsTqOYJzbGw%3D)

Figure: RCA Type Details Page
5. Click **Submit**. A new RCA Type is configured.

#### Actions

This section explains all the icons displayed on the right-side panel of the **RCA Type** page.

### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A48Z&se=2026-11-11T16%3A10%3A48Z&sr=c&sp=r&sig=j18A0g84%2BMJtfA8gauJKwrpO4AP%2BzWBshsTqOYJzbGw%3D) to display the **LIST** table showing all the **RCA Type** values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/RCA_Type_List.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A10%3A48Z&se=2026-11-11T16%3A10%3A48Z&sr=c&sp=r&sig=j18A0g84%2BMJtfA8gauJKwrpO4AP%2BzWBshsTqOYJzbGw%3D)

Figure: RCA Type List

**RCA Type ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a RCA Type, select the **RCA Type**. Make appropriate changes and click **Submit**.
- To display the inactive RCA Types, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the **RCA Type** values are displayed in a list, **Add New** is displayed on the right-side panel. Click **Add New** to configure a new **RCA Type** value.