---
title: "Release Notes Apex v2.0-Phase 1"
slug: "release-notes-apex-v20-phase-1"
updated: 2026-08-17T05:58:55Z
published: 2026-08-17T05:58:55Z
canonical: "help.symphonysummitai.com/release-notes-apex-v20-phase-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Release Notes Apex v2.0-Phase 1

> [!NOTE]
> 🎯 Now Live!
> 
> **Release Date | 18th June 2025**

Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/info_RN1.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D)

The following section provides key highlights, improvements introduced, and known issues in Apex v2.0 - Phase 1 release.

## Improvements

**Impacted Modules**

- [Incident Management](https://help.symphonysummitai.com/summit-platform/docs/apex2-incident-management)
- [Knowledge Management](https://help.symphonysummitai.com/summit-platform/docs/apex2-knowledge-management)
- [Service Request Management](https://help.symphonysummitai.com/summit-platform/docs/service-request-management-apex-2)
- [Change Management](https://help.symphonysummitai.com/summit-platform/docs/change-management-2)
- [SLA](https://help.symphonysummitai.com/summit-platform/docs/sla-apex2)
- [Integration Hub](https://help.symphonysummitai.com/summit-platform/docs/integration-hub-overview)
- [Problem Management](https://help.symphonysummitai.com/summit-platform/docs/problem-management-overview)
- [CMDB](https://help.symphonysummitai.com/summit-platform/docs/configuration-management-database-1)
- [Discovery](https://help.symphonysummitai.com/summit-platform/docs/discovery-and-monitoring)
- [Call Management](https://help.symphonysummitai.com/summit-platform/docs/apex2-call-management)
- [Dashboards](https://help.symphonysummitai.com/summit-platform/docs/analyst-dashboard-apex2)
- [AI Copilot](https://help.symphonysummitai.com/summit-platform/docs/apex-v2-ai-1)

> [!NOTE]
> Note
> 
> AI features are available in Apex v2.0 - Phase 1. For more information, refer [Copilot Documentation](https://help.symphonysummitai.com/copilot).

| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-CEUWRBUK.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D) | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-BP6HPLKU.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D) |
| --- | --- |

| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-HKH8X0OJ.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/I_Page(3).png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D)](https://eitdocs.atlassian.net/wiki/spaces/Apexv2/pages/960626937/User+Dashboard) |
| --- | --- |
| [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-J0TNYTA0.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D)](https://eitdocs.atlassian.net/wiki/spaces/Apexv2i/pages/962822145/Themes) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-154U42IY.png?sv=2026-02-06&spr=https&st=2026-11-11T13%3A16%3A29Z&se=2026-11-11T14%3A16%3A29Z&sr=c&sp=r&sig=0kBz62b2%2B0EIVv9lNtQhjBQ4MPx6c%2FvzamRnVWVgrYA%3D)](https://help.symphonysummitai.com/summit-platform/docs/integration-hub-overview) |

## Merged Releases

Elbrus SP3 HF11 B019 Patch 2 is merged with Apex v2.0 - Phase 1 release.

## Known Issues

The following section provides details of fixed issues in Apex v2.0 - Phase 1 release:

| Issue ID | Issue Description | Scenario | Workaround |
| --- | --- | --- | --- |
| 82943 | The **Completed** status on the Incident Details and Service Request Details pages is currently displayed as clickable. | **Steps**: 1. Log in to the application as an Analyst. 2. Navigate to **Incident** > **User** > **Manage Incidents** > **Incident List**. 3. Access any Incident which is Assigned/Resolved/Closed/Cancelled. 4. For the **Assigned** status ticket try to click on 'New' status or for **Resolved** ticket try to click on previous status values such as ‘Pending/In-Progress’, etc or for **Closed** tickets try to click on other status values. 5. Validate the results for **Completed** status. | N/A |
| 80597 | The **Workgroup** and **Customer** dropdowns under **Configuration for Feedback Moderator** are not closing as expected. | **Steps**: 1. Navigate to **Incident Management** > **Incident** > **Configuration** > **Others** > **Feedback Configuration**. The **Feedback Configuration** **Details** page is displayed. 2. Select the **Department** from the list. 3. Select **Enable Feedback for Department** checkbox. Click **Submit**. | N/A |
| 80675 | On the **Approve Knowledge Records** list page, pagination per page is not available in **Tile View**. | **Prerequisite:** The logged in user must not be an Approver. **Steps:** 1. Log in to Apex application as an End User or Admin. 2. Select the **Knowledge Management** application. 3. Navigate to **Knowledge** > **User** > **Approve Knowledge Records**. The **Approve Knowledge Records** list page is displayed. 4. On the **Approve Knowledge Records** list page, verify that the pagination per page icon is present for **Tile View**. | N/A |
| 81173 | When a **Classification** **Node** name is removed and clicked on **Submit** then the unique node is not added. | **Prerequisite**: Administrator must configure at least one Classification in the Incident Masters. **Steps**: 1. Log in to the Apex application as an Analyst. 2. Navigate to **Incident** > **Configuration** > **Incident Masters** > **Classification**. 3. Node must be preset, right click on a node and select **Rename**. 1. Remove the existing value and click **Submit**. | N/A |
| 86071 | **Issue 1:** The “*Oops! That page doesn't exist*.” message is getting displayed on **Lookup Tables** page. The “You do not have required permission to see this content.” message is displayed on **Project** page. Whereas in other pages like Projects, it is displaying that user doesn't have access properly as shown in attachment. **Issue 2:** Few links are not working as expected. **Issue 3:** Users with valid access permissions are experiencing inconsistent behavior when accessing pages under the **Tools** section. Although the users are able to access the pages, the content does not render properly. | **Issue 1:** **Steps:** 1. Navigate to **Integration Hub** > **Users** > **Tools** > **Lookup Tables**. 2. Navigate to **Integration Hub** > **Users** > **Projects**. 3. Observe both pages. Issue 2: Steps: 1. Navigate to **Integration Hub** > **Users** > **Tools** > **Lookup Tables**. 2. Navigate to **Integration Hub** > **Users** > **Projects**. 3. Click **Go Back** or **Go To Home Page**. 4. Observe the behaviour. Issue 3: Steps: 1. Navigate to **Integration Hub** > **Users**. 2. Navigate to any page under Users section. | N/A |
| 84456 | Sorting is not working as expected on the **Risk List** page. | **Steps:** 1. Log in to the Apex application as an Admin. 2. Navigate to **Change Management** > **New Change Record**. 3. Navigate to **Change** > **Configuration** > **Risk**. 4. Select the required **Department**. 5. Click **Add New**. 6. Specify the mandatory fields. 7. Click **Submit** 8. Verify the displayed confirmation message. 9. Click **Show List** and verify the above-created record. | N/A |
| 83114 | The sort order logic on the **Customer Feedback** page is functioning as expected, and the grid attribute fields are not transforming into clickable hyperlinks. | **Steps**: 1. Log in to the **Apex** application as an **Analyst**. 2. Navigate to **SLA** > **User** > **Service Quality** > **Customer Feedback**. The Customer Feedback page is displayed. 3. Verify the order and attribute hyperlinks | N/A |
| 83219 | When a user leaves a mandatory field (e.g., **Workgroup, Customer Fields**) empty, the system does not highlight it to indicate the missing input. | **Steps**: 1. Log in to the **Apex** application as an **Analyst**. 2. Navigate to **SLA** > **User** > **Service Quality** > **Service Quality Plan**. The Service Quality Plan page is displayed. 3. Click **Submit** without entering the required details. 4. Verify the mandatory fields. | N/A |
| 84255 | The **Change** module does not highlight few fields in red in the **Log Defect** details section. | **Steps:** 1. Log in to the Apex as a **Super Admin**. 2. Navigate to **Module** > **Change** > **Change Record List**. The **Change Record List** page is displayed. 3. Click the **CR ID** hyperlink. Verify that the **Details** page is displayed. 4. Navigate to the **Test** tab. Enter or select all mandatory fields. 5. Click the **Submit** button and **Log Defect** button. 6. Click **Submit** and verify that the validation messages are displayed. | N/A |
| 84530 | On the **Change Record** List page, when the user clicks the **Remove** icon against the applied F**ilter** hyperlink. | **Prerequisite:** The user created **Default View** on the List page. **Steps:** 1. Log in to Apex as an **Analyst**. 2. Navigate to **Change** > **User** > **Change Record List**. The **Change Record List** page is displayed. 3. Click the **Default View** dropdown and **Status** hyperlink. 4. Click the **X** icon to verify the issue. | N/A |
| 87978 | When the description data is lengthy, no tooltip information is shown in the Change History pop-up for the Description column. | **Steps:** 1. Navigate to **Admin** > **Advanced** > **Discovery and Monitoring** > **Monitoring Account**. 2. Click on already configured account where description value is given more by clicking on **User Name** hyperlink 3. On the Monitoring Account details page, click on Change History icon and verify the tooltip for **Description** column. | N/A |
| 88193 | The **My Evaluation Tasks** page is not as per the new UI/UX standards. | **Steps:** 1. Navigate to **Dashboard** > **Analyst**. The **Analyst Dashboard** is displayed. 2. Click **Eval Tasks** link under module. 3. The **My Evaluation Tasks** page is displayed. Verify UI/UX for **My Evaluation Tasks** page. | N/A |
| 88648 | No tooltip is shown on Template Name when the template name is too long. | **Steps:** 1. Navigate to **Admin** > **Advanced** > **Discovery and Monitoring** > **Discovery Templates**. 2. Create a Template with a lengthy Template name. 3. Observe the tooltip of created Discovery Template on **Discovery Templates** list page under **Template Name** column. | N/A |
| 88756 | Updated Username displays as **APIKey**, instead of Username. | **Steps**: 1. Log in to the application. 2. Select Copilot Icon. 3. Send "Update Incident "******" and send a valid message. 4. Updated Username displays as **APIKey**. | N/A |
| 88935 | Linked **CI** is not displayed in the **CI Relationship** tab. | **Steps**: 1. Log in to the application as an Analyst. 2. Create **New** Configuration Items. 3. Navigate to Configuration Item List. 4. Access any record Except the record whose status is 'Retired' by clicking on **CI No** hyperlink. 5. Select on **CI Relations** tab. 6. Click and select the Link dropdown value (example: Parent). 7. Select any field value (example: Classification) and click on Search in the Relationship popup. 8. Select any **CI** and click on **Link**. 9. Click on **Submit**. 10. Click on **CI Relations** tab. 11. Verify the linked CI in the **CI Relations** tab. | N/A |
| 88965 | User should be able to select **From Date** and should be greater than **To Date**. | **Steps**: 1. Log in to the application as an Admin. 2. Navigate to **Admin** > **Advanced** > **Discovery & Monitoring** > **Discovery Dashboard** > J**ob Details**. 3. Select the **Department** and Data will be displayed. 4. Select the Date Range: **From** and **To Date**. 5. Verify if you can select **From Date** greater than **To Date**. | N/A |
| 87498 | On clicking View Relationship Details in the Additional Details section of the Configuration Item details page, the CI Info field in the relationship pop-up does not contain a hyperlink. | **Steps**: 1. Log in to the application as an **Analyst**. 2. Navigate to **CMDB** > **Manage Configuration Item** > **Configuration Item List**. 3. Click **CI NO** hyperlink to view the Configuration Item. 4. Click **Relationship** from Left panel. 5. Click any of the CI and click '**View Relationship Details**' in the additional details pop up page. | N/A |
| 87505 | On clicking **View Relationship Details** in the **Additional Details** section of the Configuration Item details page, the Service Info field (CI Service Relationship which is linked to the Service) in the relationship pop-up does not contain a hyperlink. | **Steps**: 1. Log in to the application as an **Analyst**. 2. Navigate to **CMDB > Manage Configuration Item > Configuration Item List**. 3. Click **CI NO** hyperlink to view the Configuration Item. 4. Click **CI Service Relationship** from Left panel. 5. Click any of the Service Info and click '**View Relationship Details**' in the additional details pop up page. | N/A |
| 85001 | In the **Relationship** pop-up page, the top border is curved, but the bottom border is not curved. | **Steps:** 1. Log in to the Apex application as an **Analyst**. 2. Navigate to **CMDB** > **User** > **Manage Configuration Items** > **Configuration Item List**. The **Configuration Item List** is displayed. 3. Click the **CI No** link to open the **Configuration Item (CI)** record that has linked services. 4. In Action panel, click the **Relationship** icon and verify the pop-up border appearance. | N/A |
| 86765 | The Print action has an alignment issue on Service Request Details page. | **Steps:** 1. Log in to the Apex application as an End User. 2. Navigate to **Request** > **User** > **My Service Request**. The **My Service Request** List page is displayed. 3. Click an existing **SR ID** hyperlink. 4. On the **Service Request Details** page, click the **Print** icon in the Action panel. | N/A |

##