--- title: "Release Notes v6.1.0.1 HF03" slug: "release-notes-v6101-hf03" updated: 2024-09-09T14:01:51Z published: 2024-09-09T14:01:51Z canonical: "help.symphonysummitai.com/release-notes-v6101-hf03" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Release Notes v6.1.0.1 HF03 ## New Features There are no new features or enhancements in this v6.1.0.1 HF03 release.[](/new-tech-platform-mirror/docs/sneha-clone-apex-release-note-template#service-management) NoteFor more information on prerequisites of Apex v6.1.0.1 HF03, refer [this link](/summit-platform/docs/prerequisites-1). - [Known Issues](/summit-platform/docs/release-notes-v6101-hf03#known-issues) - [Fixed Issues](/summit-platform/docs/release-notes-v6101-hf03#fixed-issues) - [Limitation](/summit-platform/docs/release-notes-v6101-hf03#limitation) ## Known Issues The following section provides details of known issues and workarounds in Apex v6.1.0.1 HF03: | **Issue ID** | **Issue Description** | **Workaround** | | --- | --- | --- | | 152921 | There was an error while validating dynamic form publish condition. Forms were going into maintenance mode for users. | NA | | 148924 | The Term and Condition text of Accept Asset page was not displayed. | NA | | 154147 | The Filters pop-up is taking more than expected time to display. Note: This issue is occurring for Service Management and Incident Management module. | Steps for Workaround: 1. Log in as an Analyst. 2. Navigate to **Incident > Manage Incidents**. The Manage Incidents list page is displayed. 3. Click **Filters**. | | 153061 | Public Article link was not working in the Knowledge Base page. | NA | | 154848 | In the Manage Service Request list page, when the user set Default Records per Page to a manual value, it was not getting saved in the Saved Views. | NA | ## Fixed Issues The following section provides details of fixed issues in Apex v6.1.0.1 HF03: | Issue ID | Issue Description | Scenario | Resolution | | --- | --- | --- | --- | | 155812 | In the Incident Management module, the SLA (Service Level Agreement) was not correctly accounting for the paused time when a ticket was put into Resolved status. | Steps: 1. Navigate to Incident > User > Manage Incidents > Incident List 2. Click the Incident ID > Update the status from In-Progress to Pending status. 3. Now update the status from Pending to In-Progress status. 4. Post updating the status, resolve the Incident and click Submit. 5. Click CHANGE HISTORY in the Actions panel > Navigate to SLA History tab > Verify if the SLA paused time is accounted for. | SLA is accounting for paused time when a ticket is put into Resolved status. | | 155705 | The Tenant was not visible while clicking Log Request from the End User Service Portal. | **Steps****:** 1. Log in to the Application as an Admin. 2. Navigate to **Design Studio** > **Application** > **Service Portal**. 3. Select **End User Service Portal**. 4. Go to the **Design Portal** stepper. 5. Click the **Log Request** settings gear icon. 6. Go to **Data Source** and change the source from **External** to **Internal**. 7. Select the required configuration. 8. Select the **Menu** item from **Form Type**. 9. Click **Save**. | After the resolution, the tenant is visible when clicking Log Request from the End User Service Portal. | | 154467 | On the List View page of all widgets, Saved Views option was not present in the View dropdown. | **Steps:** 1. Log in to Apex as an Analyst. 2. Navigate to **Dashboard> My Team Workload > Manage Incident list.** 3. On the Manage Incident List page, click **View** **à Saved Views.** | **Saved Views** option from the Manage List View page is present in the View dropdown. | | 154474 | Category was not visible for end-users. | **Prerequisites:** Create a New category under configurations. **Steps:** 1. Log in to the application. 2. Navigate to **User Dashboard** > Click on **Service Request** module. 3. Navigate to My Service Request List page. 4. Click **New** and **Search** for the Category. | Category is visible for end-users. | | 154340 | In the Form or Sub Form, when configuring an Employee ID text field mapping against a field in the validation to display by default, the values did not populate in the consumer view. | **Steps**: 1. Navigate to **Settings > Design Studio**. 2. Select a module form the list. 3. Click **Designer** and select Form Designer from the list. 4. Click **New** and **Start from Scratch** option from Create Form. 5. Enter the required details and click **Next**. 6. In the Panel box, drag and drop the Single Choice Form Control. 7. Click **Settings** from Single Choice Control. 8. Configure Emp ID field with set as default configuration and click **Save**. | The configured Emp ID text field is displayed by default without any issues. | | 154763 | Analyst was unable to copy the Email ID or other fields available in the header of the Card Template on the Incident details page, when clicking on the Copy icon next to the field for any of the Card Types. | **Prerequisites:** - Configure Card Type with any of the configurable card types. - Email ID field should be configured at the header of the Card Template. **Steps:** 1. Log in to the application as an Analyst. 2. Select **Service Management** from Application dropdown menu. 3. Select **Incident** from Module dropdown menu. 4. Click Incident ID to open the record details page. 5. Verify Email ID. | You can now copy the fields such as Email ID or any other fields by clicking on the copy icon from the header of the Card template successfully. This issue is resolved and implemented for all the modules. | | 154215 | **Work** **Order** for a **Service** **Request** (**SR**) was not inheriting all the necessary information from the parent SR. | **Steps**: 1. Login to the **Apex** application > **Service Request** > **Manage Service Requests.** 2. Open an existing **SR** > Navigate to **Link** tab > Click **Create** button and select **Work** **Order**. 3. A new tab will be opened with new **Work** **Order** record filled with values from the parent **Service** **Request**. 4. Verify if all the values are inherited. | Work Order for **Service****Request** is inheriting all necessary information from parent **SR**. | | 154681 | While creating a **Service** **Request** (**SR**), the Short Text values (email IDs) were not reflecting in the list when added to a multi-valued grouped dropdown. | **Steps**: 1. Login to the **Apex** application. 2. Create a Catalog Form and configure a multi-valued group. 3. Configure Short Text and Long Text controls under Multivalued group > Click **Publish**. 4. Navigate to **My** **Service** **Request** page. 5. Create New **SR** with same Catalog created earlier. 6. Add the values (Email id) in Short Text field and text values in Long Text > Click **Add**. 7. Values should be display in the column under multivalued group. | Short Text values are reflecting in the multi-valued grouped dropdown. | | 154990 | The catalog field available on the Advance filter displayed catalogs that did not exist. | **Steps:** 1. Log in to the Application as an Analyst. 2. Navigate to **Service Request** > **Manage Service Request**. 3. Click the **Filter** icon and select Category. | Inactive category and catalogs are not displayed after the resolution. | | 154296 | Emails attachment was not getting visible in proper format while sending it using Send Email option. | **Steps:** 1. Navigate to **Actions**. 2. Use **Send Email** action and attach an attachment. | Emails attachment is getting visible in proper format while sending it using Send Email option. | | 154654 | The created Work Order link is not visible on Incident Details page. | **Steps:** 1. Login as an End User. 2. Navigate to **Incident** > **My Incidents**. Click any Incident ID. 3. The **Incident Details page** is displayed. 4. Click **Links** tab. 5. Click **Create** drop-down to create Work Order. 6. Observe the created Work Order. | The created Work Order link is visible on Incident Details page. | | 153959 | The export report count data was improper on the **Manage Change** **Request** List Page. | **Steps**: 1. Navigate to **Service Management > Analyst Dashboard**. 2. Click the **Change Request** widget count. 3. On the **Manage Change Request** List page, click the **Export** option and export the details. 4. Check the data in the downloaded excel file. | The export report count data displays all the records without any issues after the resolution. | | 154991 | Service catalog URL was redirected to User Dashboard. | **Steps**: 1. Navigate to **Service Management > My Service Request List** page. 2. Click **New** and copy the **URL**. 3. Log out from the APEX application. 4. Open any browser and browse the **Service Catalog URL** login with different credentials. | User can login to the application and is redirected to service catalog successfully without any issues after the resolution. | | 154821 | The analyst's name is displayed under the workgroup to which the analyst does not have access. | **Prerequisites:** Assign an analyst's name to a specific workgroup. **Steps:** 1. Login to the application as an Analyst. 2. Navigate to **Incident > Manage Incident >New.** 3. Create a new incident with the workgroup to which the analyst has access. 4. Change the workgroup to which the analyst does not have access. | The analyst’s name is not displayed in the workgroup to which the analyst does not have access. | | 154763 | Details in the requestor card in the record details page of all modules was not showing the complete information and there was no option to copy them. | **Steps:** 1. Navigate to the list page of the module as per the requirement. 2. Click the ID number of a created record that you want to open. 3. Navigate to the requestor card. 4. Hover over the requestor details on the requestor card to view the complete details. If the email ID is long, then it gets truncated and displays the complete email ID on a tooltip when you hover over it. 5. When you hover over the requestor details in the requestor card, a copy icon appears next to the information. Click the copy icon to copy the information. | Details in the requestor card in record details page are appearing correctly and there is an icon to copy requestor details. | | 154128 | Left menu bar was not visible while logging in to the application through Single Sign-On (SSO) login. | **Prerequisite:** - User should have only End User and Approver access for a single application. **Steps:** 1. Log in to the application through SSO login. 2. Navigate to the left side of the screen to view the left menu bar. | Left menu bar is displaying correctly in the application. | | 154059 | Left menu bar was not visible while logging in to the application through Single Sign-On (SSO) login. | **Prerequisite**: Configure a Sub Form to select multiple users in the Call Request screen. **Steps**: 1. Navigate to **Service Request > My Service Requests**. 2. Click **New > Call Request**. 3. Select multiple users in the User field. | The Multi Choice field is displayed without any issue. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ## Limitation Data entered in Date picker control in Change Management records is changing as per the logged in user's time zone.