---
title: "Requests by Medium"
slug: "requests-by-medium"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/requests-by-medium"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requests by Medium

The **Requests by Medium** report categorizes incoming requests by source (e.g., email, self-service portal, phone, chat), identifying the most used intake channels to inform workflow optimization and resource allocation.

The **Requests by Medium** report is shown in the following representation: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-V0OLSL6Y.png?sv=2026-02-06&spr=https&st=2026-10-28T02%3A52%3A44Z&se=2026-10-28T03%3A52%3A44Z&sr=c&sp=r&sig=rQdElu8S1%2BiZ1ZiYyyGFa4zZneLXZz%2FIddVPSm2cvtc%3D)Figure: Requests by Medium report