---
title: "Resolved Request Aging by Workgroup"
slug: "resolved-request-aging-by-workgroup"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/resolved-request-aging-by-workgroup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolved Request Aging by Workgroup

The **Resolved Request Aging by Workgroup** report presents the time taken to resolve requests, grouped by the responsible workgroup. This helps assess team performance, identify resolution delays, and ensure compliance with service level objectives.

The **Resolved Request Aging by Workgroup report** is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/resolved-request-aging-by-workgroup-2025-07-21T09-13-54.345Z.jpg?sv=2026-02-06&spr=https&st=2026-10-28T07%3A26%3A41Z&se=2026-10-28T08%3A26%3A41Z&sr=c&sp=r&sig=UAvADyyX5W7IswTWgcmWCNDUKvlhWsNk3nLGEOebCaI%3D)

Figure: Resolved Request Aging by Workgroup report