---
title: "Source"
slug: "source-1"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/source-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Source

You can define the Source that has triggered the creation of the Problem Record (PR). You can configure a Source under a Department.

### **Configure Source**

To configure Sources, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Source.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Source_Navigation.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D)

Figure: Sources
2. Select the required **Department**.
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D) icon.
4. Specify the name of the Source in the **Source Name** text box, and specify a numeric value in the **Sort Order** text box. If you select the **Active** check box, the Source becomes an available option in the **Source** list on the other pages of the application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Source_Details.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D)

Figure: Source
5. Click **Submit.** A new Source is configured.

#### Actions

This section explains all the icons displayed on the **ACTIONS** panel of the **SOURCE** page.

### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D) to display the **LIST** table showing all the **Source** values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Source_List.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D)

Figure: Source List Page

**Source ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a Source, select the **Source Name**. Make appropriate changes and click **Submit**.
- To display the inactive Sources, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the **Source** values are displayed in a list, **Add New** is displayed on the right-side panel. Click **Add New** to configure a new Source value.