AI Agents

Overview

AI Agents in the Agentic AI for Work (AIW) are intelligent, task-driven components designed to autonomously assist users in performing complex business operations. These Agents combine the power of Generative AI, contextual understanding, and Workflow automation to deliver faster, smarter, and more efficient outcomes across Enterprise environments.

AI Agents are specialized, autonomous software entities that function as Digital Coworkers, capable of understanding user intent through Natural Language, leveraging organizational context and data, executing tasks or initiating workflows, and continuously learning from interactions and outcomes.

Unlike traditional bots, these agents go beyond simply responding to queries - they proactively take intelligent actions across tools, systems, and platforms to drive productivity and streamline business operations.

Travel Agent

Managing travel requests involves a series of repetitive, time-sensitive tasks - searching for Options, Comparing Prices, Tracking Availability, and Responding Promptly to customer needs. This article demonstrates how AIW can help how to automate and streamline these tasks using intelligent workflows, real-time data integration, and AI-powered agents.

By leveraging components like Automation, Integration Hub, and Agentic AI Studio, travel agents can build self-service experiences that reduce manual effort and improve responsiveness. From handling customer queries to comparing travel options and delivering instant updates, AIW enables a Smarter, Faster, and more efficient way to manage Travel Services.

For more information, refer to Travel Agent.

IT Agent

IT teams are constantly flooded with routine support requests—like unlocking accounts, resetting passwords, creating incidents, or checking system status. Handling these manually takes time and slows down response rates. With AI for Work (AIW), IT support becomes smarter and faster by automating these common tasks through AI-driven agents and seamless system integrations.

Using Automation, Integration Hub, and Agentic AI Studio, IT agents can set up workflows that run in the background and respond to user needs instantly. These AI agents can understand user requests, take action across connected IT systems, and keep users informed - without needing human intervention for every step.

For more information, refer to IT Agent.

HR Agent

Agent HR provides a streamlined way for employees to independently manage and monitor their leave balances without needing to contact HR directly. Employees can easily check their available leave—such as annual leave, sick leave, and other types—through a self-service platform that updates leave accruals and usage in real time.

This transparent system enables employees to plan their time off efficiently, submit leave requests, and track approval statuses, all within the Agent HR interface. At the same time, it helps HR teams reduce administrative workload, maintain compliance with company policies and labor laws, and ensure effective workforce management.

By empowering employees with easy access to accurate leave balances and self-service options, Agent HR promotes employee satisfaction, operational continuity, and a more agile leave management process.

For more information, refer to HR Agent.