Deep Dive Use Cases

The scenarios documented for AIW encompass both real-time and hypothetical situations, enabling you to envision how the functionality is put into action, thereby enhancing its relatability and accessibility.

This section comprises the following use-cases:

Use Case I - Access to Shared Folder

Goal

Enable employees to seamlessly request and obtain Shared Folder access (Read, Write or Full) through an automated system, eliminating the need for sending emails, pings, and delayed follow-ups with the support or any other team. 

Scenario

The IT Department at NovaTech organization aims to implement an automated and AI-powered self-service solution that allows employees to request and obtain Shared Folder access without the need for manual emails, or follow-ups, ensuring a faster and more efficient access.

Team wants to avoid repetitive tasks by eliminating the need to execute the same process to provide the Shared Folder access.

User Persona

Administrator

Solution 

1. Create a Runbook (NTP-_Shared_Folder_Access) using Automation component

2. Create an Agentic AI Flow (SharedFolderAccess AI Flow) using Agentic AI Studio component

Before diving into the detailed steps, let’s first view the high-level flow diagram.

Steps

Create a Workflow (SharedFolderAccess) using Automation component

Before we configure the required Workflow, the required Scripts must be configured. The required scripts are as follow:

1. ShareFolderAccess_Main

2. ShareFolderAccess_SendNotification

Configuring ShareFolderAccess_Main Skill

Navigate to Automation > Skills > Manage Skills > New Skill. Configure the following properties as described in below table:

Configuring ShareFolderAccess_SendNotification Skill

Navigate to Automation > Skills > Manage Skills > New Skill. Configure the following properties as described in below table:

To create the Workflow, perform the following steps:

1. Navigate to Automation > Workflows > Manage Workflows > New Workflow. The New Workflow pane is displayed.
   
   
   

2. Double click on BEGIN. The Workflow Configuration pop-up is displayed.
   
   
   Configure the properties as shown in the below table:

   Field Name	Values
   Workflow Name	Shared_Folder_Access
   Trigger Event	API/Scheduler
   Active	Active
   Workflow Category	Access Rights Management
   Description	This Workflow is to get access for shared folder.
   Content Parser and Condition Configuration
   Conditions	N/A
   Content Parser	N/A

   The Workflow Shared_Folder_Access. Configuration is donename and other information is defined Shared_Folder_Access.
   

3. Drag and drop the Skill named ShareFolderAccess_Main on the Workflow pane from the left navigation bar.
   
   
   Configure the Skill’s fields as shown in the below table:
   

   Field Name	Values
   Style
   Texts
   Title	SharedFolderAccess_Main
   Styles
   Title border color	R,G,B - 0, 0, 0
   Background	R,G,B - 0, 0, 0
   Title color	R,G,B - 0, 0, 0
   Skill Description	SharedFolderAccess_Main
   Action
   Skill Details
   Skill Version	V1
   Skill Name	ShareFolderAccess_Main
   Skill Language	Powershell Script
   Target Type	CI
   Target Host Type	TBD
   Proxy Server Host	TBD
   Schedule Type	One Time
   Retry Intervals (In Mins)	0
   Retry Count	0
   Parameter Details
   Input Parameter Name: Data Source: Data Field	XML Output, API Scheduler, UserEmailID FolderAccess, API Scheduler, AccessType SharePath, API Scheduler, FolderPath FileServer, Fixed Input, NEPRDWINWEB01(TBD)

4. Drag and drop the Skill named ShareFolderAccess_SendNotification on the Workflow pane from the left navigation bar. Call the Skill named SharedFolderAccess_SendNotification.
   
   
   
   Configure the Skill’s fields as shown in the below table:

   Field Name	Values
   Style
   Texts
   Title	SharedFolderAccess_Main
   Styles
   Title border color	R,G,B - 0, 0, 0
   Background	R,G,B - 0, 0, 0
   Title color	R,G,B - 0, 0, 0
   Skill Description	SharedFolderAccess_Main
   Action
   Skill Details
   Skill Version	V1
   Skill Name	ShareFolderAccess_SendNotification
   Skill Language	Powershell Script
   Target Type	CI
   Target Host Type	TBD
   Proxy Server Host	TBD
   Schedule Type	One Time
   Retry Intervals (In Mins)	0
   Retry Count	0
   Parameter Details
   Input Parameter Name: Data Source: Data Field	SharePath,API/Scheduler, Folder Path Notifyto, Fixed Input, Fredrick.nortan@zacme.com From, Fixed Input, noreply@zacme.com WebServiceURL, Fixed Input, https://skylabs.symphonysummit.com/api.integration/REST/Summit_RESTWCF.svc/RESTService/CommonWS_JsonObjCall Summit_username, Fixed Input, NA Summit_Password, Password, ...... templateName, Fixed Input, AR_Basic_Mail_Template_2 TeamName, Fixed Input, Zacme Orchestration ServiceRequestID, Fixed Input, API Subject, Fixed Input, Shared Folder Access granted Requestor, API Scheduler, UserEmailID Webservice_APIKEY, Fixed Input, uo2C0iCnHMov1MExWuLd9MCd6xkp5Ldf1igYcMN9biw=

5. Connect the edges as shown in the following diagram for the workflow to be functional.
   
   
   Figure: Workflow Diagram

   Create Agentic AI Flow using Agentic AI Studio Component

   To create Agentic AI Flow to get Shared folder Access, perform the following steps:

   1. Navigate to Agentic AI Studio. 

   2. Click New Flow. The Get Started pop-up is displayed.

   3. Click Blank Flow.

   4. Navigate to left side Components sidebar.

   5. Drag and drop the Chat Input component.

   6. Drag and drop the User Profile Extraction component. Connect the edges of Chat Input component and User Profile Extraction component.

   7. Drag and drop the Agent Instruction component. Connect the edges of User Profile Extraction component and Agent Instruction component.

   8. Drag and drop the Runbook Agent from the left side bar to the canvas.
      

      

      
      Figure: Runbook Agent

   9. Click Runbook dropdown. It displays the list of runbooks available for your Workspace.

   10. Select the NTP-_Shared_Folder_Access Runbook from the displayed list. It will trigger the selected Runbook (Workflow) from Automation to access the shared folder.  

   11. Drag and drop the Orchestration Agent component.

   12. Connect the edges of Agent Instruction component and Orchestration Agent (Agent Instructions connection edge).

   13. Connect the Tool edge of Runbook Agent and with Tools edge of Orchestration Agent component.

   14. Connect the Message edge of Chat Input Agent and with Input edge of Orchestration Agent component.

   15. Drag and drop the Output component. Connect the Response edge of Orchestration Agent component with Output component.
       The following diagram depicts the complete view after connecting the edges.
       

       Figure: Agentic AI Flow

   The following video explains the steps mentioned above to create an Agentic AI flow for obtaining shared folder access and its outcome.