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    AIW Overview
    • 07 Apr 2025
    • 9 Minutes to read
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    Contents

    AIW Overview

    • Updated on 07 Apr 2025
    • 9 Minutes to read
    • Print
    • PDF
    Article summary

    What is Agentic AI for Work (AIW)?

    Supercharge Employee Services with AI Powered Efficiency

    AIW is a centralized hub for designing Agentic AI Flows, automating processes, and creating integrations.

    Agentic AI for Work (AIW) empowers employees by automating tasks, predicting needs, and providing easy access to information, fostering proactive support and informed decision-making. Define your connections at Integration Hub/Automation and use out-of-the box (OOTB) Agentic AI templates to start using Agentic AI journey.

    Have you ever imagined automating employee work with an assistant so efficient, it not only knows what needs to be done but does it all on its own? That's the magic of action-oriented AI! Picture having a robotic colleague that leaps into action without needing a nudge, executing tasks with remarkable speed and precision. In roles demanding swift decisions and real-time adjustments, this groundbreaking technology transforms productivity by effortlessly taking the wheel and delivering exceptional results.

    Action-oriented AI is like a helpful robot at work that doesn't just tell you what needs to be done, but also does it on its own. It takes action automatically, without you having to ask, and does it quickly and correctly. This makes AI super useful in jobs where decisions need to be made fast, or where things need to be adjusted on the spot.

    Note

    Supported language for AIW Hub is English.

    The following infographic depicts the AIW journey.

    Why AIW?

    Let's have a quick look at AIW's application capabilities. 

    AIW Components

    Each of the following components play crucial role to create more dynamic, responsive, and efficient processes. The following infographic depicts the flow of components in AIW.

    Agentic AI Studio

    Agentic AI studio empower AIW to be more responsive, intuitive, and capable, transforming how work is done. Agentic AI Flow refers to the process or pipeline through which action-oriented AI systems operate, enabling autonomous decision-making and execution. This flow integrates multiple components, including AI Agents, Enterprise Search, and Predictive Intelligence, to achieve seamless and intelligent automation.

    Integration Hub

    The Integration Hub bridges AI workflows and enterprise systems, enabling seamless connectivity and efficient collaboration. Provides ready-to-use connectors for commonly used applications, reducing setup time. It ensures real-time or scheduled data exchange between connected systems.

    Automation

    Automation in AIW streamlines operations, driving efficiency and productivity with faster, smarter workflows. Build and deploy multi-step workflows easily.

    Use Cases

    Summary of Use Cases

    This section provides a high-level summary of the key use cases, discussed in detail in the following sections:

    Purpose

    Agentic AI Studio

    Integration Hub

    Automation

    Use Case I - To simplify Employee access to leave balance and leave policies information

    User Persona: Admin, End User

    Step-1: Agentic AI Studio interprets the intent identification by detecting employee’s query. Validates input parameters before proceeding such as Employee’s authentication to access HR data (leave balance or any leave related policy).

    Triggers the appropriate tool or agent to execute the action (to retrieve the required information on leave balance or leave policy) seamlessly.

    Step-2: Connects to the Sync HR application (internal HRSM platform). Fetches the leave balance or any other required information such as leave policy for the specified employee. Returns the information to Agentic AI Studio.

    N/A

    Use Case II - To enhance IT operations, boost speed, reduce delays, and inefficiencies

    User Persona: Admin, End User

    Step 1: Agentic AI Studio interprets the request, verifies necessary details for accuracy and security, and decides the most effective way to resolve it. If the issue is simple, like a password reset or software installation, it resolves automatically.

    For more complex problems, such as a server outage or network failure, it routes the request to the appropriate IT team for further investigation. This streamlines the process, reduces delays, and minimizes manual effort.

    Step 2: Integration Hub connects IT systems to automate data exchange and streamline workflows. It ensures seamless communication between platforms, enabling automatic issue resolution, ticket logging, and real-time status updates.

    By synchronizing data across systems, it reduces manual effort, accelerates response times, and enhances overall IT efficiency.

    Step 3: Automation reduces manual effort by handling repetitive tasks efficiently. It speeds up issue resolution by following predefined workflows for actions like password resets, software installations, and ticket logging, ensuring faster and more reliable IT support.

    Use Case III - To streamline Share Folder Access Requests

    User Persona: Admin, End User

    Step-1: Agentic AI Studio interprets the intent by detecting employee’s request for Share Folder access. Validates input parameters before proceeding such as Share Folder path.

    Triggers the appropriate tool or agent to execute the action (to provide Share Folder access).

    N/A

    Step-2: Connects automatically to the target infrastructure of Share Folder Access and triggers an automated request workflow to provide Share Folder Access without any manual intervention.

    Let’s explore the above-mentioned use cases, exploring them in detail, and uncovering:

    • The problem

    • The AIW-powered solution

    • The role of required AIW component

    • A visual summary for quick and clear understanding

    Use Case I - To simplify Employee access to leave balance and leave policies information

    Use Case

    Solution

    In NovaTech organization, managing leave balances and accessing leaves related information such as leave policies often requires employees to navigate through complex HRSM platforms such as Sync HR. This process can be time-consuming, especially for employees unfamiliar with the system, leading to frustration and reduced productivity.

    Additionally, HR teams face an increased workload handling repetitive queries about leave balances, leave history, and related HR services. This manual effort could be better spent on strategic tasks.

    There is a need for a seamless, intuitive, and autonomous solution that enables employees to quickly and effortlessly access their leave balance and other HR-related information without directly interacting with the Sync HR platform.

    Challenges To Be Addressed:

    Employees struggle with navigating the Sync HR system for simple tasks like checking leave balances.

    • HR teams are overwhelmed by repetitive inquiries that could be automated.

    • Existing processes lack personalization and efficiency, leading to wasted time and resources.

    • A unified integration between Sync HR and an AI-powered assistant is missing to streamline user interactions.

    To provide an intelligent, conversational HR assistant powered by Agentic AI that integrates with Sync HR through the Integration Hub.

    This solution will allow employees to effortlessly check their leave balances, retrieve leave history, and interact with HR services, enhancing user experience and reducing the workload on HR teams.

    • Role of Agentic AI Studio

      Understanding User’s Intent - Agentic AI uses Natural Language Processing (NLP) to understand the user’s intent.

      For example, when an employee asks, "What is my leave balance?", Agentic AI processes the question, understands the intent, and triggers the appropriate actions to retrieve the necessary data.

    • Role of Integration Hub
      The Integration Hub serves as the connection between Agentic AI and Sync HR’s backend system. The leave balance Recipe is fetched through the Integration Hub, making the entire process seamless and automated.

    Let’s see the above use case in nutshell in the following infographic.

    Use Case II - To enhance IT operations, boost speed, reduce delays, and inefficiencies

    Use Case

    Solution

    At NovaTech, employees struggle with slow and inefficient IT service management. Sam, a software developer, faces delays when requesting access to tools or reporting system issues due to manual approvals and multiple follow-ups. Alex, an IT support engineer, is overwhelmed with repetitive service requests, leading to missed priorities. Jordan, the IT manager, lacks real-time insights into service performance, making it difficult to optimize resources. Meanwhile, Taylor, a system administrator, deals with disconnected IT systems, causing inefficiencies and data silos.

    Challenges to be addressed:

    • Slow and Manual IT Processes: Employees like Sam struggle with delays in getting approvals and resolving issues due to a lack of automation.

    • Overloaded IT Support: Alex, the IT support engineer, is overwhelmed with repetitive service requests, making it difficult to focus on urgent issues.

    • Lack of Visibility & Tracking: Jordan, the IT manager, cannot efficiently monitor service performance, leading to poor resource allocation.

    • Disconnected IT Systems: Taylor, the system administrator, deals with isolated systems that don’t sync, causing inefficiencies and data silos.

    To improve IT operations and eliminate inefficiencies, a centralized automation and AI-driven system was introduced. This solution reduced manual dependencies, accelerated task execution, and improved overall workflow efficiency.

    Addressing Key Challenges:

    • Automated Approvals: Integration Hub synced HR and IT, eliminating manual approvals.

    • Smart Ticketing: Service Automation auto assigned and prioritized requests.

    • AI Insights: Agentic AIW predicted issues and optimized workflows.

    • Seamless Integration: Connected platforms enabled real-time communication.

    NovaTech optimized IT operations with automation and AI-driven solutions. From streamlined approvals to intelligent ticketing and predictive insights, seamless integration enhanced efficiency and reduced delays.

    • Role of Agentic AI Flow: Implements AI-driven workflows to autonomously resolve incidents and service requests, reducing IT team workload. AI categorizes and prioritizes service requests based on urgency, impact, and historical patterns, ensuring critical issues are addressed first.

    • Role of Service Automation: Automates repetitive IT tasks like password resets and software installations, enhancing efficiency and response times.

      For example, employees request and install approved software (MS Office, VPN clients) through a self-service portal without waiting for IT approval.

    • Role of Integration Hub: Bridges various digital platforms, ensuring seamless connectivity, data exchange, and automation for efficient service operations.

    Let's summarize the above use case in the following infographic:

    Use Case III - To streamline Share Folder Access Requests

    Use Case

    Solution

    At NovaTech, the process of requesting and granting access to applications like Share Folder is manual. Employees often need to submit requests via email or through IT tickets.

    Furthermore, the approval process for granting access can be cumbersome, requiring manual validation of roles and permissions.

    There is a need for an automated, streamlined solution that enables employees to request access to Share Folder quickly and easily, while ensuring proper validation, security, and approval workflows.

    The solution should minimize manual effort, guarantee correct access permissions, and deliver a smooth experience for both employees and IT administrators.

    Challenges to be addressed:

    • Manual Request Submission Process: Employees often need to submit access requests via email or IT tickets, leading to delays, confusion, and lack of clear tracking.

    • Complex and Time-Consuming Approval Processes: Manual validation of roles and permissions in the approval process can introduce errors, delays, and inefficiencies, especially when multiple approvals are required.

    • Delayed Response and Processing Time: Employees may experience delays in getting access due to inefficient or overloaded approval processes.

    To provide an automated solution to provide access request and approval process for Share Folder, create Agentic AI Workflows and automate it using Service Automation component of AIW.

    This self-service solution will fast track the Share Folder access and approval for the employees. It will reduce the manual validation and ensure the access based on the pre-defined workflows.

    • Role of Agentic AI Studio

      The Agentic AI Studio ensures that the correct and the required information to raise the Share Folder Access request is collected. Based on the collected information the Share Folder Access request is accurately logged into the system for subsequent processing.

    • Role of Automation

      Automation enables the end-to-end automation of tasks within the access request and approval workflow.

    Let’s see the above use case in nutshell in the following infographic.

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