Overview

Use Case I - To simplify HR automated tasks

Step-1: Intent Identification by detecting employee’s query. Validates input parameters before proceeding such as Employee’s authentication to access HR data. Triggers the appropriate tool or agent to execute the action (to retrieve the required information) seamlessly.

Step-2: Connects to the Sync HR application. Fetches the leave balance or any other required information for the specified employee. Returns the information to Agentic AI Studio.

N/A

Use Case II - To enhance IT operations for efficiency and agility

Step 1: Agentic AI Studio understands the user’s request and determines the required action. It validates input parameters for security and accuracy before triggering the appropriate tool or agent. Finally, it ensures smooth processing, retrieving, and delivering information efficiently.

Step 2: Connects with IT and HR systems to retrieve the necessary data based on user requests. It gathers and validates information such as authentication details and access permissions, ensuring accuracy and security. By synchronizing multiple platforms in real-time, it facilitates seamless data exchange between different systems.

Step 3: Categorizes and prioritizes user requests, ensuring the right workflow is triggered. It automates task assignments, approvals, and resolutions, reducing manual effort and delays. This streamlines IT operations, improves efficiency, and enhances the overall service experience.

Use Case III - To streamline Share Point Access Requests

Step-1: Intent Identification by detecting employee’s request for Share Point Access. Validates input parameters before proceeding such as Share Point Site or Folder name. Triggers the appropriate tool or agent to execute the action (to provide Share Point Access).

N/A

Step-2: Connects automatically to the target infrastructure of SharePoint Access and triggers an automated request workflow to provide Share Point Access without any manual intervention.

Use Case

In NovaTech organization, managing leave balances and accessing HR-related information often requires employees to navigate through complex HRSM platforms such as Sync HR. This process can be time-consuming, especially for employees unfamiliar with the system, leading to frustration and reduced productivity.

Additionally, HR teams face an increased workload handling repetitive queries about leave balances, leave history, and related HR services. This manual effort could be better spent on strategic tasks.

There is a need for a seamless, intuitive, and autonomous solution that enables employees to quickly and effortlessly access their leave balance and other HR-related information without directly interacting with the Sync HR platform.

Challenges To Be Addressed:

Employees struggle with navigating the Sync HR system for simple tasks like checking leave balances.

• HR teams are overwhelmed by repetitive inquiries that could be automated.
  

• Existing processes lack personalization and efficiency, leading to wasted time and resources.
  

• A unified integration between Sync HR and an AI-powered assistant is missing to streamline user interactions.
  

To provide an intelligent, conversational HR assistant powered by Agentic AI that integrates with Sync HR through the Integration Hub.

This solution will allow employees to effortlessly check their leave balances, retrieve leave history, and interact with HR services, enhancing user experience and reducing the workload on HR teams.

• Role of Agentic AI Studio

  Refer to the section Role of Agentic AI Studio.
  

• Role of Integration Hub
  Refer to the section Role of Integration Hub.

Use Case

Solution

At NovaTech, employees struggle with slow and inefficient IT service management. Sam, a software developer, faces delays when requesting access to tools or reporting system issues due to manual approvals and multiple follow-ups. Alex, an IT support engineer, is overwhelmed with repetitive service requests, leading to missed priorities. Jordan, the IT manager, lacks real-time insights into service performance, making it difficult to optimize resources. Meanwhile, Taylor, a system administrator, deals with disconnected IT systems, causing inefficiencies and data silos.

Key challenges to be addressed:

• Slow and Manual IT Processes – Employees like Sam struggle with delays in getting approvals and resolving issues due to a lack of automation.

• Overloaded IT Support – Alex, the IT support engineer, is overwhelmed with repetitive service requests, making it difficult to focus on urgent issues.

• Lack of Visibility & Tracking – Jordan, the IT manager, cannot efficiently monitor service performance, leading to poor resource allocation.

• Disconnected IT Systems – Taylor, the system administrator, deals with isolated systems that don’t sync, causing inefficiencies and data silos.

To overcome inefficiencies in the system NovaTech implemented a combination of Integration Hub, Service Automation, and Agentic AIW. These solutions streamlined workflows, automated routine tasks, and enabled AI-driven decision-making, ensuring faster issue resolution and improved IT operations.

Addressing Key Challenges:

• Automated Request Approvals – Sam used the Integration Hub to sync access management with HR and IT systems, eliminating manual approvals and follow-ups.

• Ticket Management – Alex adopted Service Automation, which categorized and assigned tickets automatically, reducing response times and prioritizing urgent requests.

• Driven Insights – Jordan leveraged Agentic AIW to predict IT issues, optimize workflows, and provide data-driven insights for better resource allocation.

• Seamless Integration – Taylor integrated multiple platforms, ensuring smooth communication between Slack, ServiceNow, and other IT systems for real-time updates.

NovaTech optimized IT operations with automation and AI-driven solutions. From streamlined approvals to intelligent ticketing and predictive insights, seamless integration enhanced efficiency and reduced delays.

Use Case

At NovaTech, the process of requesting and granting access to systems like SharePoint is manual. Employees often need to submit requests via email or through IT tickets.

Furthermore, the approval process for granting access can be cumbersome, requiring manual validation of roles and permissions.

There is a need for an automated, streamlined solution that enables employees to request access to SharePoint quickly and easily, while ensuring proper validation, security, and approval workflows.

The solution should minimize manual effort, guarantee correct access permissions, and deliver a smooth experience for both employees and IT administrators.

Challenges to be addressed:

• Manual Request Submission Process: Employees often need to submit access requests via email or IT tickets, leading to delays, confusion, and lack of clear tracking.

• Complex and Time-Consuming Approval Processes: Manual validation of roles and permissions in the approval process can introduce errors, delays, and inefficiencies, especially when multiple approvals are required.
  

• Delayed Response and Processing Time: Employees may experience delays in getting access due to inefficient or overloaded approval processes.
  

To provide an automated solution to provide access request and approval process for Share Point, create Agentic AI Workflows and automate it using Service Automation component of AIW.

This self-service solution will fast track the Share Point access and approval for the employees. It will reduce the manual validation and ensure the access based on the pre-defined workflows.

• Role of Agentic AI Studio

  Refer to the section Role of Agentic AI Studio.

• Role of Automation

  Refer to the section Role of Automation.