Applicable Channels |
|---|
Web |
MS Teams |
Slack |
You can easily check the status of logged Service Requests through Copilot. It provides real-time updates and detailed information about the Service Requests, ensuring you stay informed on their progress.
To enquire about Service Requests, perform the following steps:
Click Copilot icon. The chat window opens up.
Provide input to Copilot for enquiring about logged in Service Requests. Copilot displays the responses relevant to the provided input. For example;
User input: 'How many Service Requests have I raised so far?'
Copilot response:
Figure: SR enquiries
User input: 'Give me details about SR00**80'.
Copilot response:
Figure: SR enquiries - Copilot response