Skills

In the context of service automation, Skills are predefined sets of commands or scripts that perform specific tasks. These tasks can be related to managing IT infrastructure, automating routine processes, handling incidents, or even interacting with third-party services. Skills are crucial because they allow automation to handle tasks that would otherwise require manual intervention, reducing human error, improving efficiency, and saving time.

• A Skill is a script or command sequence that is written to accomplish a particular task or process within an organization. For example, a skill could be designed to restart a server, query a database, or reset a user password.

• Skills can be simple (e.g., checking if a service is running) or complex (e.g., a multi-step process that involves querying an API, performing calculations, and sending notifications).

• Once a skill is created and tested, it can be published. Publishing a skill makes it available to be used within the organization’s automation workflows.

For more information on Key Components, refer to Service Automation Skills Documentation.