The Service Automation Top 10 Workflow Categories Report delivers key insights into the most active areas of automation within a service environment by grouping workflow executions by category such as Access Rights Management, User Management, On-prem AD group Management etc. The report lists the top ten workflow categories based on the number of executions, helping organizations identify where automation is most heavily utilized and driving the highest business value.
To view the Service Automation Top 10 Workflow Categories Report, perform the following steps:
Log in to the Application.
Select Reports to view the reports.
Figure: ReportsSelect Service Automation to view the reports pertaining to SA.
Figure: Service AutomationSelect Service Automation Dashboard in the Dashboard page to view the reports.
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Figure: DashboardsClick on the vertical ellipse
on the SA_Top 10 Workflow Categories Report in the Service Automation Dashboard page.
Upon performing this action you can view other options on the report.
Figure: Service Automation Dashboard
Select Enter fullscreen to view the report.
For other options, refer to the Field Description.
Figure: Top 10 Workflow Categories
Field Description
The following table describes the options on the report in the SA Dashboard.
Field | Description |
|---|---|
Force Refresh | Select Force Refresh option to refresh the report. |
Enter fullscreen | Select Enter fullscreen to view the report in a full screen mode. |
View query | Select View query to view the report query in a popup. |
View as table | Select View as table to view the query in a tabular format. |
Drill to detail | Select Drill to detail to view the details at the ID level. |
Share | Click Share and select the below option:
|
Download | Click Download to export the Report to CSV, Excel or save as Image. |