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      Change Approval Analysis
      • 21 May 2025
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      Contents

      Change Approval Analysis

      • Updated on 21 May 2025
      • 1 Minute to read
      • Print
      • PDF
      Article summary

      Copilot provides intelligent risk advisory for planned changes by providing the risk and success rate of proposed changes on the basis of historical data and predictive analysis. When an approver reviews a change request, copilot assesses previous change outcome and identifies potential risk associated with the change request. This insight helps the approver to make informed decisions, enhancing the reliability and success of change implementations.

      Use Case

      This use case demonstrates how Predictive AI helps Change Approvers to review the insights provided by the copilot to make the appropriate decision to Approve or Reject a Change Request.

      Use Case
      User Persona: Approver

      Solution

      A DevOps engineer submits a change request to upgrade a core database server from version 12.1 to 13.0 in the production environment. The request includes technical documentation and a proposed rollback plan.

      The change approver (a CAB member) opens the request in the Service Management Application, which is integrated with Change Approve Copilot.

      Copilot analyzes historical data from the change management system, identifying previous changes of similar type (example: database upgrades). It compares environment (production), components affected, change initiator, timing (example: end-of-quarter), and whether incidents followed those changes.

      Based on these analysis Copilot assigns success probability (example: 92%) to this change. The approver reviews the insights and decides to approve the change.

      To view likelihood of change success, perform the following steps:

      1. Log in to the Application as an Approver.

      2. Select Service Management.

      3. Navigate to Change > Approve Change Requests.
        Approve Change Request - List page is displayed.

      4. Click Change ID hyperlink to approve a CR.
        Ensure to click on CR ID that is Awaiting Approval.

      5. In the Change Request Details page click Approve.
        Figure: Change Request Details

      6. A new pop-up window is displayed. It shows the Likelihood of change success represented in the form of a bar along with percentage rate of success and a note whether it is safe or not to approve the Change Request.

        Figure: Change Approval Risk Analysis bar

        Note

        The bar indicates the chance of successfully implementing the change, considering current settings, past results, and predictive models. A higher percentage means a higher likelihood of success.

      7. Hover on the predicted risk bar to view the tooltip.

        Figure: Workflow Approval Change Risk tooltip

      8. Click Status column to select Reject or Approve.

        Figure: Workflow Approval

      9. Click Submit after selecting the Status.

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