Change Risk Prediction

Change Risk level predicts the potential threat in implementing the change. A Low risk level suggests that the change carries minimal risk and is unlikely to cause significant issues. Conversely, a High risk level indicates that the change is associated with substantial risk and could lead to serious problems if not managed carefully. This assessment helps in making informed decisions and preparing appropriate mitigation strategies.

The values in the Risk field are configurable. For more information, refer to Change Risk.

This feature predicts the risk level associated with implementing a change. It assesses potential threats and Predicts a Risk Value such as Low, Medium, and High enabling analysts to plan and mitigate accordingly. Prediction is depends on the historical data from the last 6 months.

Risk Prediction depends on the previous Change Records of a customer. It considers the Change Description from the current Change Record and all the past change records with the similar Description. Based on the historical CR data which is available in the AI Agent and the information that is available in the CR such as Description, Urgency, Impact, Priority, Category details etc. combined the AI predicts the Risk level.

To view Change Risk Prediction, perform the following steps:

1. Log in to the Application as an Analyst.
   

2. Select Service Management.
   

3. Navigate to Change > Manage Change Requests.
   Mange Change Request - List page is displayed.
   

4. Click CR ID and click General tab.
   View the Predicted Risk under Impact section.
   Figure: Change Risk Prediction Bar
   

5. Hover over Risk bar to view the tooltip.
   Figure: Predicted Change Risk