Change Risk Prediction

Change Risk level predicts the potential threat in implementing the change. A Low risk level suggests that the change carries minimal risk and is unlikely to cause significant issues. Conversely, a High risk level indicates that the change is associated with substantial risk and could lead to serious problems if not managed carefully. This assessment helps in making informed decisions and preparing appropriate mitigation strategies.

Note

Change Risk Prediction is visible to the Analyst persona.

To view Change Risk Prediction, perform the following steps:

1. Log in to the Application as an Analyst.
   

2. Select Service Management.
   

3. Navigate to Change > Manage Change Requests.
   Mange Change Request - List page is displayed.
   

4. Click CR ID and click General tab.
   View the Predicted Risk under Impact section.
   Figure: Change Risk Prediction Bar
   

5. Hover over Risk bar to view the tooltip.
   Figure: Predicted Change Risk