Change Type Prediction

Copilot predicts the change type for a suggested change record by analyzing historical data and patterns from previous changes. It evaluates various factors, such as the nature of the change, its potential impact, and past outcomes, to determine whether the suggested change should be classified as standard, normal etc. This prediction helps streamline the change management process by providing accurate categorization and ensuring appropriate handling of the change.

Change Types are configurable. For more information refer to Manage Change Type.

Scenario based Change Type prediction

In the below articulation Change Management is configured with two types of Changes (Standard and Normal):

Standard Change: Are low Low Risk pre-authorized changes, such as installing additional hardware on a client PC or installation of OS patches.
For Standard Change, the CAB Approval is not required. After authorization, the CT is pushed for implementation. If the Change Type is selected as Standard in the Approval Tab, you will not see any CAB approval section.

Normal Change: The Authorizer and the CAB members must approve the CR to implement the change. If any of the CAB members reject the change based on the impact of cost, time or any other reason the CR cannot be implemented. After the all the approvals from the CAB members, a change is moved to the implementation stage.

To view Change Type Prediction, perform the following steps:

1. Log in to the Application as an Analyst.
   

2. Click Service Management.
   

3. Navigate to Change > Manage Change Requests.
   Manage Change Record Details page is displayed.
   

4. Click CR ID and select General tab view the Change Type Prediction.
   In the below figure, you can view a Normal Change Type predicted based on the historical data for the details in the current CR.
   Figure: Change Type Prediction
   

5. Hover over the Change type to view the prediction tooltip.
   Figure: Change Type Prediction tooltip