Problem

RCA Summary

Copilot generates the RCA (Root Cause Analysis) summary for a Problem Record and provides a concise overview of the underlying causes of recurring issues. It leverages data analysis and machine learning to identify patterns and root causes from past issues, presenting the findings in an easily understandable format. This helps teams to quickly grasp the essential factors contributing to problems, facilitating more effective resolution and prevention strategies.

Note

RCA Summary appears on the Problem Record after changing the Status of the record to Resolved.

To view RCA Summary, perform the following steps:

1. Navigate to Problem > Manage Problem Records.
   List page of all the Problem Records is displayed.
   

2. Click on the Problem Record ID for which you want to view the RCA Summary.
   The details page is displayed.
   

3. Change the status of the Problem Record to Resolved or In Progress.
   

4. Navigate to Solution tab.
   

5. Click Generate RCA Summary.

   Figure: Generate RCA Summary button  
   

6. A pop-up displays RCA summary.Figure: RCA Summary
   

7. Click Append to the Solution if you want to change the RCA summary.
   Also, if you want to copy the RCA summary, click Copy the Solution (Replace).