Create Service Request
- 23 May 2025
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Create Service Request
- Updated on 23 May 2025
- 1 Minute to read
- Print
- PDF
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Applicable Channels |
|---|
Web |
MS Teams |
Slack |
You can log Service Requests for any issue that you are facing through Copilot in just a few clicks. Once you provide the input to Copilot, it displays related Knowledge Articles for self help. It also displays the related Service Catalogs. Once you select the Service Catalog, Copilot asks to provide necessary information to create a Service Request.
To create a Service Request, perform the following steps:
Click Copilot icon on the bottom right corner of the screen. Refer the below screenshot:
Figure: Copilot iconA chat window opens up. Provide input in the chat window about the issue that you are facing and want to create a Service Request for the same. For example, 'log a Service Request for VPN issue'.
Copilot asks to provide details regarding the issue:
Figure: Create Service RequestOnce you provide all the required information, Copilot will log a Service Request. It displays a message for the same along with a link that redirects to the Service Request details page.
Figure: SR created
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