Request Enquiry

You can easily check the status of logged Service Requests through Copilot. It provides real-time updates and detailed information about the Service Requests, ensuring you stay informed on their progress.

To enquire about Service Requests, perform the following steps:

1. Click Copilot icon. The chat window opens up.

   Provide input to Copilot for enquiring about logged in Service Requests. Copilot displays the responses relevant to the provided input. For example;
   

2. User input: 'How many Service Requests have I raised so far?'
   Copilot response:
   Figure: SR enquiries
   
   User input: 'Give me details about SR00**80'.
   Copilot response:
   Figure: SR enquiries - Copilot response