Enterprise Knowledge Search

Enterprise IT's Copilot serves as a valuable resource for employees by providing instant access to enterprise-related knowledge, such as company travel policies and other organizational guidelines. By leveraging Natural Language Processing and Machine Learning, Copilot quickly retrieves and summarizes relevant information from company documents and manuals.

Such immediate access to accurate and up-to-date information streamlines decision-making and ensures employees adhere to company policies. This enhances efficiency and compliance across the organization.

Note

By default, Enterprise Knowledge Search is configured for ITSM Knowledge articles only. If you need additional data sources (example SharePoint), please get in touch with the Sales team.

One of Copilot’s most powerful feature is its ability to have advanced question-answer conversations. IT uses Retrieval Augmented Generation (RAG) to answer questions based on specific information sources.

To find enterprise related knowledge and information through Copilot in web application, perform the following steps:

1. Click copilot icon at the bottom of the page to start conversation with Copilot.
   

2. Provide the input to Copilot for which you need information.
   For example: "what are the top three company travel policies?". Copilot displays the relevant information.Figure: Enterprise Knowledge - Web
   

3. You can also find enterprise related information through Copilot on MS teams.
   On MS Teams, open the chat window with Copilot.
   

4. Provide the input to Copilot for which you need information.
   For example: "what are the top three company travel policies?". Copilot displays the relevant information.

   Figure: Enterprise Knowledge - MS Teams