Major Incident Summary

Copilot generates a comprehensive Major Incident summary by thoroughly analyzing all data and interactions associated with the Incident. The summary provides a detailed overview of the major incident, outlining the key events and timeline. It captures essential information to give stakeholders a clear understanding of what was the issue and how it was addressed and mitigated.

Generative AI capability of Copilot also identifies and describes the root cause of the incident, pinpointing the underlying issues that led to the problem. This helps in understanding why the incident happened and aids in preventing future occurrences. Copilot evaluates the extent and severity of the incident's impact on business operations, customers, and other stakeholders. This analysis helps in assessing the damage and prioritizing future responses.

Copilot also suggests actionable steps to prevent similar incidents in the future. These recommendations are based on the analysis of the root cause and the resolution process, ensuring continuous improvement in incident management practices. This holistic approach ensures that all relevant information is captured, analyzed, and presented in an accessible manner, enhancing incident management and resolution strategies.

To view Major Incident Summary, perform the following steps:

1. Navigate to Incident > Manage Incidents. The list of all Incidents is displayed.
   

2. Open an Incident by clicking on the Incident ID on the list page.
   

3. Click General tab. Enable Major Incident switch.
   

4. Change the status of Incident to Resolved.

5. A button to Generate Major Incident Summary appears under the Solution tab.Figure: Generate Major Incident Summary button
   

6. Click Generate Major Incident Summary. A new pop-up displays the Major Incident summary details.
   Figure: Major Incident Summary pop-up
   

7. Click Print Summary to print the details of Major Incident.
   

8. If you want to copy the Major Incident summary, click Copy to clipboard.