Update Incident

With Copilot, you can easily update Incidents, set reminders, and escalate Incidents by simply providing the necessary instructions. Copilot interprets your inputs, command, and automates these actions, ensuring efficient and timely resolution of your Incidents.

To update, remind, escalate, or perform other actions on Incidents through Copilot, perform the following steps:

1. Click Copilot icon. The chat window opens up.
   

2. Provide input to Copilot for enquiring about logged in Incidents. Copilot displays the responses relevant to the provided input. For example;
    
   User input: 'Can you update INC005** for me as I need urgent help'
   Copilot response:
   Figure: Update Incident