Update Service Request

With Copilot, you can easily update SRs, set reminders, and escalate SRs by simply providing the necessary instructions. Copilot interprets your inputs, command, and automates these actions, ensuring efficient and timely management of your SRs.

To update, remind, escalate, or perform other actions on SRs through Copilot, perform the following steps:

1. Click Copilot icon. The chat window opens up.
   

2. Provide input to Copilot for enquiring about logged in SRs. Copilot displays the responses relevant to the provided input. For example;
    
   User input: 'Can you update Service Request SR0**380 for me as I have urgent work'
   Copilot response:
   Figure: Update SR