Chitchat and FAQ

Having a Digital Agent that is completely programmed with master conversational abilities will bring great rewards for your business. A Digital Agent converses with the users using natural language processing (NLP) through text rather than traditional websites. It has become an exciting tool in the user experience environment. It recognizes user intent, categorizes the conversation, and determines what the user wants. 

The Digital Agent is changing the way businesses communicate and understand their customers. With AI, Digital Agent will have the ability to deliver a more personalized customer experience. Additionally, it helps businesses save money through internal operations and customer service.

Figure: Personalized Experience

Business Benefits

Digital Agent enhances operational efficiency and user experience through streamlined ticket logging and instant assistance.

Following are the key business benefits offered by Digital Agent: 

• Digital Agent is available 24*7: End Users can interact with Digital Agent anytime, anywhere.
• It reduce back-and-forth conversations between the End User and the Analyst.
• Improves Self Service with its intelligent recommendations that can be leveraged by the End Users to resolve their concerns themselves.
• It reduces costs by handling higher volumes of repetitive tasks.

Chit-chat with Digital Agent

Chit-chat, often known as small talk or light discussion, is what gets a conversation going. Conversational chit-chat includes questions about how you are, what you would like to know, and any information you need, as well as greetings and goodbyes.

Even though it may appear trivial, the conversation is crucial. Chit-chat is one technique to give your bot personality and make conversation with the Digital Agent more memorable and interesting. The Digital Agent uses AI to match your speech to these typical conversational intentions. So, whether you say hey, hi, or hello, the Digital Agent knows it's a greeting and responds accordingly.

The end user can chit-chat with the Digital Agent using conversational English. Based on the user's input, the Digital Agent answers and provides options that the user can choose from (for example, create a ticket or call the helpdesk).

Digital Agent FAQ

Companies face significant difficulties in meeting expectations while maintaining a high standard of customer service, with a rise in the number of requests. This is an ideal time to consider the tool that will make your task easier. In this situation, Digital Agent can be your savior by taking up at least some of the support agent’s duties. As a result, they will be able to concentrate on instances that are more crucial and work more efficiently.

The frequently asked questions submitted by end users are addressed by Digital Agent. This makes it easier for end users to identify the most likely problems and choose and resolve a fix before recording an incident. This facilitates quick and simple problem-solving while also lowering the number of incidents reported by end users. With this, users can converse with Digital Agent to ask questions and receive conversational responses. Based on the data input given to Digital Agent, the Frequently Asked Questions (FAQs) output is unique to the relevant organization.

The user can easily find solutions to frequent IT and services-related questions by using this functionality. The organizations must provide a collection of organization-wide FAQs (and variations of these questions) as well as their response pairs to train and make the system proficient.

Figure: Frequently Asked Questions