Enitities

Entities are intent parameters. They represent a concept such as a color, a date, a time, or a weight. Entity extraction helps you extract and normalize desired entities if they are present in a user phrase or message to the chatbot.

Example: The place-order intent contains the following entities:

• caffeine that specifies if the coffee is caffeinated or decaffeinated.
  
• size for a single or a double shot.
  
• drink that specifies the kind of drink asked.

Attached to NLU extraction, you will find an entities property which is an array of System and Custom entities.

Using Entities

You may access and use entity data by looking up the event.nlu.entities variable in your hooks, flow transitions, or actions.

Example of Extracted Entity

The user said: Let's go for five miles run.

Custom Entities

Digital Agent provides two types of custom entities: pattern and list entities. To define a custom entity, go to the Entity section of the NLU Module interface accessible from the Digital Agent studio sidebar. From there, you can define your custom entities which will be available for any input message treated by your chatbot. Go ahead and click create new entity.

Placeholder Extraction

Digital Agent Native NLU also has a system entity of type any, which is essentially a placeholder. For this feature to work optimally, a lot of training data is required. Before identifying slots see slots docs as entity type any, try to use custom entities.

An example of a placeholder entity would be: Please tell Sarah that she's late.

For placeholder extraction, please take note of the points below:

• When using a slot with system.any - Capitalization matters
• The any-type slots try to generalize, without any help from patterns and existing keywords, so they look for:
  
  • The size of the words
  • The surrounding words
  • Whether the first letter is capital
  • Whether all the letters are capital or not
  • The presence of punctuation or symbols (like hyphens)
  • The meaning of the word VS the other vocabulary

Consider that the any-type slot should be used as the last resort and requires at least ten times as much data as any other form of entity extraction via slots.

Sensitive Information

Messages sent between users and the chatbot are stored in the database, which means that sometimes your chatbot may save personal information (e.g., a credit card number) as well. To protect the chatbot user's confidential information, use the small checkbox located in the upper right corner labeled sensitive when creating such entities.

When checked, your chatbot will still display the information in the chat window, but the sensitive information will be replaced by ***** before being stored. The original value is still available from event.nlu.entities.