Overview

Experience intelligent & faster resolution: Say Hello to AI-powered interactions with Digital Agent!

Figure: Digital Agent - Overview

The NextGen conversational AI called Digital Agent is a conversational digital assistant that helps end users by answering questions in conversations. Digital Agent always starts by addressing or identifying users with a welcome message. The end user can start conversation in natural language to rapidly address their problems or to answer their queries.

Digital Agent is built on Natural Language Processing (NLP) to understand the user intentions and perform accordingly. Also, the tasks associated with service requests can be automatically resolved.

Digital Agent is geared up to handle less important but high-volume issues & requests such as password resets, communicating policy (Ex: Leave, travel etc.,) information etc., intelligently and which in turn can save a tremendous amount of time for your analysts & subject matter experts and allow them to focus on important and critical tasks.

Discover Next Generation AI Chatbot

The fast-paced demand to achieve more within less time has challenged technology. Interestingly, with the evolution of Artificial Intelligence (AI) and chatbot, a virtual assistant, we are able to not only address the many challenges but also exceed expectations by providing a plethora of benefits.

Digital Agent is power-packed with a robust and scalable bot based on Natural Language Processing (NLP) that understands the user's intent and classifies it as Service Request or an Incident. Digital Agent helps you in quickly resolving incidents or raise a service request in conversational English using WebChat or MS Teams channel.

Digital Agent provides you multiple action supports and features.

Figure: Digital Agent key capabilities

Operational Impact

Digital Agent can handle multiple user interactions simultaneously, enabling a business to handle higher volumes of conversations without proportional increases in the workload on the Analysts. Digital Agent can handle routine and repetitive tasks, freeing up Analysts to focus on more complex and value-added tasks.

The following infographic displays the operational impact of Digital Agent:

Figure: Operational impact of Digital Agent