Question Variation

There are always specific questions that are asked a lot by your customers. This is why you can easily add questions and their answer without having to do it within the flow.

Add a Question

1. In Workbench, click Q&A from the left menu.
2. Click + to create a new question.
3. In the Q&A page, write your first question under Question where you can see - Write a sentence that your user could write to ask his/her question.
   Note:

   • Typing 3 sentences enables the machine learning.
   • Typing 10 sentences makes your Q&A more resilient.
   Best Practice

   Press enter after typing your answer. It quickly adds a new alternative question.
4. Type your answer(s).

Questions Examples

When a user ask for the opening hours, you could add those alternate questions:

• When are you opened?
• I can't find the opening hours, can you help me?
• Opening hours, please.
• What are the opening hours?
• Tell me when you're opened in the morning.
  

Tags

Add tags for better user experience.

Can't Be Saved

When hovering the tag, you can see what is wrong: leaving the question or the answer field empty will disable the question. It disappears when the problem is solved.

Incomplete

When you have one question, only the exact match will trigger an answer from the chatbot. It disappears when the problem is solved.

XQ · XA

The X represents the number of questions and answers that you have for this Q&A.