Service Automation

The Enterprise Copilot seamlessly integrates with our Service Automation suite, enabling users to efficiently handle frequently requested and repetitive tasks that do not require approval processes or pre-approved ones. This integration enhances self-service capabilities and significantly boosts productivity for end users, leading to greater operational efficiency. By automating routine tasks, the Enterprise Copilot empowers users to focus on more complex and value-added activities, streamlining workflows and improving overall service delivery.

Moreover, the Copilot leverages advanced generative AI to understand user intent and provide contextual assistance, ensuring accurate and timely task resolution. It can interface with multiple systems and applications within the enterprise, providing a unified platform for task execution. Users can interact with the Copilot through natural language, making it intuitive and easy to use, thereby reducing the learning curve and increasing adoption rates.

Overall, the integration of the Enterprise Copilot with the Service Automation suite not only enhances operational efficiency but also drives innovation and continuous improvement across the organization. This powerful combination ensures that the enterprise remains agile and responsive to changing business needs, ultimately contributing to a more dynamic and competitive operational environment.

Sample use case

Shared folder access

To gain shared folder access through Copilot, perform the following steps:

1. Provide an input to Copilot to gain access to a folder. For example, 'Can you provide access to folder'.
2. Copilot prompts to provide details about the folder like what is the folder path and access type. Refer the below screenshot:
   Figure: Shared folder access - Copilot prompt
3. Provide details about folder path and access type. Refer the below screenshot:
   Figure: User response
4. Copilot processes the request and displays a success message for the same. Refer the below screenshot:
   Figure: Copilot response
5. Once Copilot processes the request, an email is sent to the end user. Refer the below screenshot:
   Figure: Email sent to user