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Digital Agent
Workbench
All-in-one platform for developers, data scientists, and businesses looking to build intelligent virtual assistants that can interact naturally with users
Service Operations
Digital Agent is your one-stop solution to effortlessly log, track, and update Requests
Chitchat and FAQ
Chit-chat is technique to give your bot personality and make conversation with the Digital Agent more engaging. Find solutions to frequent IT and services-related questions using FAQs
Integrations
Digital Agent is available on multiple channels like Web Chat, Microsoft Teams, and Slack
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Service Desk Intelligence
Service Desk Intelligence scans all the available history or records, identifies similar records and provides recommendation
Live Agent Transfer
Transfer the bot conversation from Digital Agent and an End User to a Live Agent
Quick Links
Quick Links help Digital Agent to become more effective and responsive to user needs. They display the options to end user for raising an Incident or Service Request as per the configuration
Approval Flow
Digital Agent enables you to view the Service Requests (SRs) which are assigned to you for approval through Web Chat, MS Teams, or Slack and take the required action
Capture User Feedback
Incorporate feedback capture points into Digital Agent’s conversation flow is a powerful strategy for enhancing user experience and service quality