Login
    Contents x
    API Configurations
    • 26 Mar 2024
    • 2 Minutes to read
    • Print
    • PDF
    Contents

    API Configurations

    • Updated on 26 Mar 2024
    • 2 Minutes to read
    • Print
    • PDF
    Article summary

    API Configuration refers to the process of setting up and administering APIs (Application Programming Interface) within a Service Automation environment. This process involves defining the endpoints, protocols, and security measures used to connect and interact with various APIs. 

    The importance of API configuration is listed in the gif below:SA configuration pages (1)(1)

    API Configurations 

    To configure Service Automation in any ITSM tool, data capture from that particular tool becomes a vital activity. Information such as Incident details, Service requests, Custom attributes, customer names, and location names can be configured as API in the API Configurations screen.
    It displays the total API configurations along with individual count for the specific method type.

    View API Configurations

    To view API configurations, perform the following steps:

    1.  Navigate to Admin > Advanced > Automation > Orchestration.
                                                    OR
           Navigate to Orchestration > User > Orchestration. 
    2.  From the left MENU, select API Configurations.
        API Configurations list page is displayed.       
      Figure: API Configurations List page

    Field Description
    This table contains the list of fields and their descriptions available on the API Configurations list page: 

    FieldDescription

    Total

    		Displays the total number of API configurations.

    Get

    		Displays the number of API configurations with GET method.
    PostDisplays the number of API configurations with POST method.
    DATA SOURCES
    Data Source Name

    Displays the data source name. 

    Method Type

    Displays the method type. Available options are as follows:

    • POST
    • GET

    Content Type

    Displays the content type. Available options are as follows:

    • Application/json

    Active

    		Displays the status as True if it is active.

    Created By

    Displays the name of the user who has created the API.

    Last Updated By

    Displays the name of the user who has last updated the API.

    Last Updated Date

    Displays the date on which the API was last updated.

    Configure API

    To configure a new API, perform the following steps:

    1. Click "+" icon from the top right corner to configure a new API.
    API Configurations page is displayed with Data Source, Method Settings, Headers, and Payload.

    2. Enter all the required details and click SAVE to save and create a new API configuration.

    Figure: API Configurations page
     
    Field Description

    This table contains the list of fields and their descriptions available on the API Configurations page: 

    FieldDescription

    Data Source

    Data Source Name

    Specify the data source name.

    Active

    Enable Active checkbox to make the API as active.

    URL

    		Specify the URL. Click Validate to check the validity of the URL.
    Method Settings

    Method Type

    Select the method type. Available options are as follows:

    • POST
    • GET

    Content Type

    Select the method type. Available options are as follows:

    • Application/json
    Headers
    Key

    Specify the key.

    Value

    Specify the value.

    Action

    Specify the action.

    Payload

    Displays the payload values.

    Dynamic Payload Values

    Parameters are dynamic and depends on the API Payload. Specify the parameter values to test the API. Few examples of parameters are as follows:

    • Tenant
    • Module Code
    • Source Type
    • Catalog ID
    • Category ID

    Search Control

    Using Search control, you can filter data across all columns. This acts as a one input search control for the list page.

    Figure: Search Control

    Export

    Using Export control, you can export all the data in the form of Excel and JSON.

    Figure: Export control

    Note:
    • Export to Excel/JSON- Exports the current page records.
    • Export All to Excel/JSON- Exports all the existing records.


    Filters

    Click icon, Filters Pop-up page is displayed.

     Figure: Filters Pop-up

    Field Description

    The following table describes the fields on the Filters Pop-up page:

    Field Description

    Load Filters


    Select to view the available filters.


    Data Source Name

    		Specify the filter value for Data Source column.

    Created By

    		Specify the filter value for Created By column.

    Created Date


    		Specify the filter value for Created Date Source column.

    Last Updated By


    		Specify the filter value for Last Updated By column.

    Last Updated Date


    		Specify the filter value for Last Updated Date column.

    Apply


    		Click Apply to apply the mentioned filters and the filtered APIs gets displayed in API List page.

    Clear


    		Click Clear to delete the selected filters.

    Save/Update Filters


    		You can provide a name to the multiple filters. Click Save/Update filter to save it and later you can view it under Load Filters.




    Was this article helpful?
    What's Next
    Effortlessly bring enterprise service and asset management together under one platform with AI-driven intelligence.
    Solutions
    Resources
    About
    Follow Us
    • +1 (866) 209-2066
    © 2024 SymphonyAI
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout