Automation Dashboard

Automation Dashboard is a visual representation of automated workflow executions. It visually tracks, analyzes, and displays data to monitor Service Automation Application. 

It also provides detailed logs and audit trails that allow users to track the history of the workflow and identify any errors or issues that may have occurred.

The following gif highlights the key benefits and sections covered under the Automation Dashboard:

Excited to explore the dashboard? Keep reading to discover what it can do for you and your business!

View Automation Dashboard

To view Automation Dashboard, perform the following steps:

1.  Navigate to Admin > Advanced > Automation > Orchestration.
   OR
   Navigate to Orchestration > User >Orchestration.
   
   
2.  From the left MENU, select Automation Dashboard.

     Automation Dashboard page is displayed.

   Figure: Automation Dashboard

Sections

The following segment covers the list of sections displayed on the Automation Dashboard page.

1. Workflows

This chart displays the overall execution trend of workflows. It displays a graphical representation of successful and failed workflows. It also displays the count of the total, active, and inactive workflows.
The axes' format is as follows:

• X-axis- Time frame in months 
• Y-axis-  Number of tickets
  

The following figure depicts Workflows graph:

Figure: Workflows

2. Script Execution Status

This chart displays the total number of script executions along with successful and failed executions based on the date range selected in the Period drop-down.
It has the following components:

• It displays the graphical representation as well as the count of the total, successful, and failed script executions. By default, it displays the data for the last 7 days.
• Period: Select the date range for which period data should be displayed. A sample screenshot is shown below:

Refer to the below gif to understand the graph operation:

Field Description

This table contains the list of fields and their descriptions available under Period tab in the Script Execution status segment:

Script Execution List

It displays the list of script executions based on the selection (Total, Failed, Successful). By default, the list displays 10 entries. Scroll down further to see the next available entries.

The color format is as follows:

• Red - It displays the list of all failed script executions.
• Green - It displays the list of all successful script executions.
• White (Center) -  It displays the list of total script executions.

A sample snapshot of Script Execution List is shown below:

Figure: Script Execution List

Field Description

The following table describes the fields on the Script Execution List pop-up page:

Field	Description
Sl No	Displays the serial number of the script executions.
Ticket ID	Displays the ticket ID. This is also a hyperlink, which allows you to drill down further.
Module	Displays the module name. For example - IM (Incident Management), SR (Service Request), API / Scheduler etc.
Workflow	Displays the status of the workflow execution.  Name - Displays the name of the workflow. Status - Displays the status of the workflow. It can be Success or Failure progress. Execution Start - Displays the start date of workflow. Execution End -Displays the end date of workflow.
Script	Displays the status of the script execution.  Name - Displays the name of the script. Status - Displays the status of the script execution. It can be Success or Failure or In-Progress. Execution Start - Displays the start date of script execution. Execution End - Displays the end date of the script execution.

3. Scripts 

This chart displays the count of scripts configured. It displays the scripts configured based on one of the following options from the drop-down list:

1. By Language
2. By Category
3. By Status

The axes' format is as follows:

• X-axis- Option selected from drop-down
  
• Y-axis- Number of scripts
  

To understand the script chart, refer to the below gif:

4. Execution Overview

Execution Overview has two charts. By default, previous one-year data will be displayed for the Execution Overview chart.
The first chart displays the failure percentage of a specific script. The failure percentage is calculated based on the execution.
The second chart displays the information based on the following filters:

1.  Module- Select the module from the following options:
   * All
   * Incident Management
   * Service Request
   * Work Order
2.  Work Order Source- Select the Work Order source.
3.  Tenant- Select the desired Tenant from available options.
4.  Period- Select the desired period from the following options:
   * Date Period- Select duration from the provided options.
   * From- Select start date from the calendar.

To understand the script chart, refer to the below gif:

5. Top 5 Workflow Executions 

Displays the top five workflow executions based on the number of executions. Click View All to view all workflows.

The axes' format is as follows:

• X-axis- Number of executions
  
• Y-axis- Workflow name
  

A sample snapshot of Top 5 Workflow Executions is shown below:

Figure: Top 5 Workflow Executions

6. Top 5 Tenants

Displays the top five tenants based on the number of executions. Click View All to view all tenants.

The axes' format is as follows:

• X-axis- Number of executions
  
• Y-axis- Tenant name

A sample snapshot of Top 5 Tenants is shown below:

Figure: Top 5 Tenants

7. Top 5 Categories

Displays the top five categories based on the executions. Click View All to view all categories.

The axes' format is as follows:

• X-axis- Number of executions
  
• Y-axis- Category name

Figure: Top 5 Categories

Live Feed

Live feed feature provides a real-time stream of updates and activities within the application. It allows users to stay up-to-date with the latest information and activities
Click the Live Feed icon at the right corner. Live Feed pop-up page is displayed.
Figure: Live Feed icon

Figure: Live Feed pop- up

When the Live Feed toggle is enabled, the recent tickets that were created or updated and linked with Orchestration Workflows will be displayed.
Once the ticket’s workflow is executed, it will disappear from the Live Feed list after one minute. 

You can apply the filters based on the provided parameters such as Workflow Name, Scripts Name, Ticket ID, Script Status, and Completed Date. The recent ticket status is pushed automatically to Live Feed. By default, 10 tickets are displayed in the list.