Prerequisites
- 23 Sep 2024
- 5 Minutes to read
- Print
- PDF
Prerequisites
- Updated on 23 Sep 2024
- 5 Minutes to read
- Print
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Requirements
This section describes the prerequisites to set up the SymphonyAI Service Automation application.
License
Summit Service Automation / Service Automation Engine
Summit Service Automation / Service Automation Execution Pack
Hardware and Software Requirements with Deployment Options
The table below outlines the deployment environment (either On-Cloud or On-Premise) for each component. For On-Cloud deployment, only Proxy needs to be installed in the Customer Environment, while the other components will be hosted On-Cloud.
Serial No | Application Components | Deployment Option 1 | Deployment Option 2 | Deployment Option 3 | Deployment Option 4 | Integration with Apex or Standalone | Integration with CTP |
|---|---|---|---|---|---|---|---|
1 | SA Application (UI) | Server 1 | Server 1 | Server 1 | Server 1 | Host SA Angular files as a application in Apex Application Server (Create a application in IIS) | Configure in Summit Application Server (Place angular files in Summit App folder) |
2 | SA API | Host SA API as in Apex Application Server (Create a application in IIS) | Configure in Summit Application Server ( Can be installed on a different server if required) | ||||
3 | Erlang & RabbitMQ | Server 2 | Install RabbitMQ in Summit Application Server and create a new virtual host for Service Automation instance ( Can be installed on a different server if required) | Install RabbitMQ in Summit Application Server and create a new virtual host for Service Automation instance ( Can be installed on a different server if required) | |||
4 | Event Listener Service | Install Proxy(ELS) in Apex Application Server ( Can be installed on a different server if required) | Install Proxy(ELS) in Summit Application Server ( Can be installed on a different server if required) | ||||
5 | SA DB | Server 3 | Server 2 | Create a new DB for SA in Apex DB Server | Create a new DB for SA in Summit DB Server | ||
6 | Proxy or Execution Service | Server 4 | Server 3 | Server 2 | Install Proxy(Execution Service) in Customer Environment | Install Proxy(Execution Service) in Customer Environment |
Deployment Option 1
Server | Software Requirement | Minimum Hardware Requirement |
|---|---|---|
OS | Windows 2012 R2 onwards only | |
Server 1 (Application Server) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent 4GB of RAM 100 GB Hard Disk | |
IIS 7.0 or above (Web Server) | ||
Server 2 ( ELS & RabbitMQ Server) | ||
Erlang OTP 22 or higher (32-bit or 64-bit, Recommended 64-bit for better performance | Intel Xeon Quad-Core processor or equivalent | |
RabbitMQ Server 3.8.2 or higher | ||
Dot Net Framework version 4.6.2 and above | ||
Server 3 (DB Server) | ||
Microsoft SQL Server 2012 | Intel Xeon Quad-Core processor or equivalent | |
Server 4 (Proxy Server) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent | |
PowerShell 5.1 or later/ Python 3.5 or later | ||
Deployment Option 2
Server | Software Requirement | Minimum Hardware Requirement |
|---|---|---|
OS | Windows 2012 R2 onwards only | |
Server 1 (Application Server , RabbitMQ & ELS) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent | |
IIS 7.0 or above (Web Server) | ||
Erlang OTP 22 or higher (32-bit or 64-bit, Recommended 64-bit for better performance | ||
RabbitMQ Server 3.8.2 or higher | ||
Server 2 (DB Server) | ||
Microsoft SQL Server 2012 | Intel Xeon Quad-Core processor or equivalent | |
Server 3 (Proxy Server) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent | |
PowerShell 5.1 or later/ Python 3.5 or later | ||
Deployment Option 3
Server | Software Requirement | Minimum Hardware Requirement |
|---|---|---|
OS | Windows 2012 R2 onwards only | |
Server 1 (Application Server , RabbitMQ , ELS & DB) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent | |
IIS 7.0 or above (Web Server) | ||
Erlang OTP 22 or higher (32-bit or 64-bit, Recommended 64-bit for better performance | ||
RabbitMQ Server 3.8.2 or higher | ||
Microsoft SQL Server 2012 | ||
Server 2 (Proxy Server) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent | |
PowerShell 5.1 or later/ Python 3.5 or later | ||
Deployment Option 4
Server | Software Requirement | Minimum Hardware Requirement |
|---|---|---|
OS | Windows 2012 R2 onwards only | |
Server 1 (Application Server , RabbitMQ , ELS , DB & Proxy) | ||
Dot Net Framework version 4.6.2 and above | Intel Xeon Quad-Core processor or equivalent | |
IIS 7.0 or above (Web Server) | ||
Erlang OTP 22 or higher (32-bit or 64-bit, Recommended 64-bit for better performance | ||
RabbitMQ Server 3.8.2 or higher | ||
Microsoft SQL Server 2012 | ||
PowerShell 5.1 or later/ Python 3.5 or later | ||
Privileges Required
This will be shared during the implementation phase.
Port Requirements
Source IP | Destination IP | Port Number | Direction |
|---|---|---|---|
Summit Application Server IP | Rabbit MQ Server IP | 5671(Required SSL) or 5672(http Port) | Unidirectional |
Event Listener Service IP (Proxy Server IP) | Rabbit MQ Server IP | 5671(Required SSL) or 5672(http Port) | Unidirectional |
Execution Service IP (Proxy Server IP) | Application IP | 443 or 80 | Unidirectional |
Execution Service IP (Proxy Server IP) | Mail Service | Mail Service Port | Unidirectional |
Execution Service IP (Proxy Server IP) | Any External Webservice / AP | Relevant port (usually 443) | Unidirectional |
Exact requirements will be shared during the implementation phase.
Summit User / Analyst License
SymphonyAI Service Automation may require an Analyst License of SummitAI TISM. This depends on the requirement. Refer the below details.
Usually, SymphonyAI Service Automation owns the ticket logged for Service Automation, updates the tickets with output and resolves the ticket. In this scenario, an analyst license is needed and can be handled with two options.
Option 1: Dedicated analyst license for Service Automation.
Option 2: Share analyst license of one Resolver/Engineer. Drawback of this option is: All the updates the ticket carry the Resolver/Engineer’s name even though it’s updated by Service Automation.
Note
The analyst should be part of all the Workgroups where Service Automation involvement is required.
One API User is required for Service Automation to consume web services of SymphonyAI.
Other Requirements
Internet access is required to install the required PowerShell modules.
Connectivity should be available from the Proxy server to the Local Active Directory, Microsoft O365, and Azure AD.
VPN access is required to Application server, Database server and proxy server perform the installation/configuration of the Service Automation Application, Event Listener, and Execution Service.
Monitoring Account/Service Account is used for executing Service Automation script.
All the required CIs to be added into Summit CMDB.
SMTP or Mail Service to send notifications.
Installation Guides
Was this article helpful?
