Telemetry Consent

Product Experience and Telemetry Consent

Product experience is the overall user impression and interaction with a software product or service, covering all touchpoints from the initial encounter to ongoing usage and support.

Telemetry refers to the automated collections and transmission of data about a product’s performance, usage, and errors to a remote server for analysis.

Telemetry data is valuable for developers and product teams as it provides insights into how users interact with the software, identifies potential issues and informs future improvements.

Telemetry Consent involves obtaining permission from users before collecting and transmitting telemetry data from their devices. It is an essential aspect of respecting user privacy and ensuring compliance with data protection regulations.

Integration

As soon as the user logs in to the Summit Service Automation application for the very first time, a Product Experience and Telemetry Consent pop-up is displayed.
A user's consent to allow the collection of information about their interactions with a product or application is referred to as Telemetry Consent. Telemetry data frequently contains details about how a product is utilized, any failures or problems that arise, and other pertinent usage information. 

Receiving telemetry consent denotes that users have consented to provide this information, frequently in order to enhance the product, solve issues, or learn more about user behavior.

Figure: Product Experience & Telemetry Consent pop-up

Note

This pop-up appears only ONCE when you log in to the application for the very first time. You can either ACCEPT or DENY this. Once selected, the pop-up will not be displayed again.

However, if you wish to Accept/Deny or Reconsent/Withdraw the already submitted consent, navigate to the Settings option ⚙️ and select Telemetry Consent.

Navigate to Settings > Application Settings > Telemetry Consent.

Figure: Telemetry Consent 

Upon selecting Deny or Withdraw option, the following pop-up is displayed.

Figure: Confirm Consent Withdrawal process

Note

• The user must provide consent or denial (Accept/Deny) for the first time when logged in to the application. Without this, they cannot navigate to other screens.

• The consent provided applies to all users of the application.

• If a user denies or withdraws consent, the collection of information will cease.