Field Mapping Configurations
- 25 May 2023
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Field Mapping Configurations
- Updated on 25 May 2023
- 1 Minute to read
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Field Mapping Configurations
Field Mapping Configurations refer to the process of mapping fields between various applications or systems in order to ensure consistency and data accuracy.
This configuration ensures accurate data transfer between the systems despite differences in field names, formats, or structures.
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Service Automation requires information from (product) which can be obtained by configuring the API base URL. Then configure the list of APIs that fetch the data required from . Since Service Automation support is available for Incident management, service request and work order modules, we will map the APIs to the corresponding fields. This page is a guide to configure fields of a module to a particular data source and align it to the API.
View and Configure Field Mapping Configurations
To configure field mapping, perform the following steps:
1. Navigate to Admin > Advanced > Automation > Orchestration.
OR
Navigate to Orchestration > User > Orchestration.
2. From the left MENU, select Field Mapping Configurations.
Figure: Field Mapping Configurations
3. Click the desired Module Name hyperlink. The configurations page is displayed.
4. Select the module from the drop-down to load module field mapping configurations.
5. Specify the required details. Click SUBMIT.
The data settings for the selected module are saved.
Figure: Module wise Field Mapping Configuration page
Field Description
This table contains the list of fields and their descriptions available on Field Mapping Configurations page:
| Field | Description |
|---|---|
Field Name | Default names are displayed based on the Module selection. |
Field Alias | Specify the required name to be displayed. |
Control Type | Specify the type of control. Following are the types of controls:
|
Data Source Name | Select the Data Source name from the drop-down list. |
Response Key | Specify the response Key value. The response key always has the fields data. Response key is always defined as OutputObject.FieldName Example: If Field name is “Caller” and control type is not textbox, then the response key is “OutputObject.Caller” |
Active | Use the toggle switch to toggle configured data settings as active or inactive. Only active fields are displayed in the Workflow Designer. |
Export
Configured data can be exported with the help of the Export option, which is present at the top-right corner of the page. Data can be exported in Excel format.
Figure: Export option
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