Login
    Contents x
    Field Mapping
    • 06 Aug 2025
    • 1 Minute to read
    • Print
    • PDF
    Contents

    Field Mapping

    • Updated on 06 Aug 2025
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    Field Mapping Configurations refer to the process of mapping fields between various applications or systems in order to ensure consistency and data accuracy. This configuration ensures accurate data transfer between the systems despite differences in field names, formats, or structures.

    The following gif highlights the benefits of Field Mapping Configurations:

    Service Automation requires information from (product) which can be obtained by configuring the API base URL. Then configure the list of APIs that fetch the data required from . Since Service Automation support is available for Incident management, service request and work order modules, we will map the APIs to the corresponding fields. This page is a guide to configure fields of a module to a particular data source and align it to the API.

    Navigation

    To view the main Service Automation application page, perform the following steps:

    1. Navigate to Admin > Advanced > Automation >  Service Automation.

      OR

      Navigate to Service Automation > User > Service Automation.

    2. Click the left hamburger icon to access all the options from the MENU.

      Figure: Service Automation - Landing page with menu options

    View and configure Field Mapping

    To configure field mapping, perform the following steps:

    1. From the left MENU, select Integrations > Field Mapping.

      Field Mapping options menu

      Figure: Integrations - Field Mapping option


      Field Mapping page is displayed.

      Field Mapping

      Figure: Field Mapping

    2. Click the desired Module Name hyperlink. The configurations page is displayed.

      Field Mapping configurations page

      Figure: Field Mapping configurations page

    3. Select the Module from the drop-down to load module field mapping configurations.

    4. Map the API response to valid text and value using Response Mapping option. See the below gif to know more.

      Response Mapping option

    5. Specify the required details. Click Save. The data settings for the selected module are saved.

    Field Description

    This table contains the list of fields and their descriptions available on Field Mapping page:

    Field

    Description

    Field Name

    Default names are displayed based on the Module selection.

    Field Alias

    Specify the required name to be displayed.

    Control Type

    Specify the type of control. Following are the types of controls:

    • Textbox

    • Dropdown

    • Autosearch

    • Treeview

    Data Source Name

    Select the Data Source name from the drop-down list.

    Mapping

    Using Response Mapping, map the API response to valid text and value.

    Response Mapping Tenant pop-up

    Figure: Response Mapping Tenant pop-up

    Active

    Use the toggle switch to toggle configured data settings as active or inactive.

    Only active fields are displayed in the Workflow Designer.

    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout
    ESC

    Eddy AI, facilitating knowledge discovery through conversational intelligence