ITSM Configurations

Organizations can improve the overall quality of IT services by streamlining IT processes and lowering costs by integrating an ITSM application with Service Automation.

This is a crucial step for the following reasons, as mentioned in below gif:

ITSM Configurations

ITSM Configurations page provides information on the integrated ITSM tool, including the tool's URL and API details.

To view and configure ITSM Configuration, perform the following steps:

1.  Navigate to Admin > Advanced > Automation > Orchestration.
                                                 OR
   Navigate to Orchestration > User > Orchestration.
2.  From the left MENU, select ITSM Configurations.
    ITSM Configurations list page is displayed.
   Figure: ITSM Configurations list page
   
   
3.  ITSM Configurations page is displayed with Product, API, and Headers segments.
4.  View or enter the desired values. Click SUBMIT.

The following image displays the segments on ITSM Configurations page:

Figure: ITSM Configurations

Field Description

This table contains the list of fields and their descriptions available on ITSM Configurations page: 

Field	Description
PRODUCT
Name *	Select the product chosen to integrate with Service Automation from the drop-down list. Note Currently, you can select only Application to proceed further.
Description	Specify the product description of the selected ITSM product.
API
Base URL *	A base URL can be entered to define the Application Programming Interface (API) that will fetch the data for events, incidents, and service requests from the product/customer application. Specify the API URL of the selected ITSM product to get access to pull or push the data. A Validate button is available to check the API base URL specified on the screen which validates the URL and updates the status. Figure: API- Validate
HEADERS
Key	Enter the desired key if required for the API configuration.
Value	Specify the value of the entered key.
Figure: Headers- Key Note Multiple headers can be configured by using the "+" icon.

Export

Configured data can be exported with the help of the Export option which is present at the top-right corner of the page. Data can be exported in Excel and JSON format.