O365 - Shared Mailbox (5)
- 03 Jul 2024
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O365 - Shared Mailbox (5)
- Updated on 03 Jul 2024
- 1 Minute to read
- Print
- PDF
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In Office 365 (O365), a Shared Mailbox is a mailbox that multiple users can access to read and send email messages. Shared mailboxes are often used for generic email addresses like info@company.com or support@company.com, allowing a group of users to view and respond to email messages sent to these addresses.
Key components and features of Office 365 shared mailboxes include:
Shared Access: Multiple users can access a shared mailbox to read and send emails. This promotes collaboration and ensures that emails are handled efficiently by the team.
Shared Calendar: A shared mailbox includes a shared calendar, which can be used to schedule and manage team events, meetings, and appointments.
No Additional Cost: Shared mailboxes do not require an additional license, provided they are under a certain storage limit (50GB as of the last update).
Delegated Permissions: Administrators can assign permissions to users, allowing them to access and manage the shared mailbox. Permissions include Full Access, Send As, and Send on Behalf.
Auto-Mapping: When a user is granted access to a shared mailbox, it automatically appears in their Outlook client alongside their personal mailbox.
Archiving and Compliance: Shared mailboxes support archiving and compliance features such as eDiscovery, retention policies, and legal hold, ensuring that emails are preserved according to organizational policies.
Security: Shared mailboxes inherit the security and compliance features of Office 365, including multi-factor authentication (MFA), data loss prevention (DLP), and encryption.
Integrating Office 365 shared mailboxes with SymphonyAI Service Automation enhances mailbox management by automating processes, improving monitoring, and streamlining workflows. This integration helps automate routine tasks, improve monitoring and alerting, enforce compliance, and streamline workflows, ultimately leading to better management of shared mailbox resources and enhanced operational efficiency.
Skill List
Serial No | Skill | Description |
|---|---|---|
1 | Add user/s to full access to a shared mailbox | Add user/s to full access to a shared mailbox in O365 under the category O365 - Shared mailbox. |
2 | Add user/s to Send as permissions to a shared mailbox | Add user/s to Send as permissions to a shared mailbox in O365 under the category O365 - Shared mailbox. |
3 | Remove user/s from Full access to a shared mailbox | Remove user/s from Full access to a shared mailbox in O365 under the category O365 - Shared mailbox. |
4 | Remove user/s from Send as permissions to a shared mailbox | Remove user/s from Send as permissions to a shared mailbox in O365 under the category O365 - Shared mailbox. |
5 | Create Shared mailbox | Create Shared mailbox in O365 under the category O365 - Shared mailbox. |
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