Other Enhancements

29 Jul 2024
2 Minutes to read

Other Enhancements

Updated on 29 Jul 2024
2 Minutes to read

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This space includes updates designed to improve the Skills and Workflow screens. These changes aim to simplify the management of skills and workflows, enhancing usability and adding new features to help users work more efficiently on the platform.

Let’s check out each enhancement in detail!

Addition of Remote CI and Proxy CI options as Target Host Types in skill properties of ITSM workflows

This feature introduces two new options, Remote CI and Summit AI Proxy Server / Execution Server, to the Target Host Type in the skill properties of ITSM Workflows. Users can now specify these target host types while configuring workflows for ITSM events, enhancing flexibility and control over workflow execution.

Workflow configuration page - ITSM workflows

Where to find this in the application?

To create a new ITSM Workflow, follow this navigation:

Menu > Workflows > Manage Workflows > New Workflow

Export and Import workflows with associated skills

Background: Previously, creating a new workflow required the user to first export and import the skills, and then export and import the workflows. This process was tedious, time-consuming, and complicated.

This feature now allows users to export workflows with their skills in one step. Users can also import these workflows with all the skills included, making the process simpler and faster.

Versioning of Skills during Import

Scenario:

Two environments: Environment A and Environment B.
A workflow named Beta exists in Environment A and needs to be implemented in Environment B.

Steps to Import Workflow:

Export Workflow Beta from Environment A:

Workflow Beta includes:
Skill ABC - Version 1
Skill DFG - Version 1

Import Workflow Beta to Environment B:

After import, check the status of skills in Environment B.

Versioning Logic:

If skills do not exist in Environment B, the skills versioning will be version 1.

Example:

Skill ABC - Status: New - Version 1
Skill DFG - Status: New - Version 1

If skills already exist in Environment B, the version number will be incremented upon import.

Example:

Skill ABC - Status: New - Version 2 (existing Version 1 already present)
Skill DFG - Status: New - Version 2 (existing Version 1 already present)

Summary Table

Environment	Workflow	Skills	Status	Version
A	Beta	ABC	N/A	1
A	Beta	DFG	N/A	1
B (Imported)	Beta	ABC	New	1
B (Imported)	Beta	DFG	New	1
B (Existing)	Beta	ABC	New	2
B (Existing)	Beta	DFG	New	2

Let’s understand the new import-export action through the application.

New Workflow page - Import from JSON

File selection and import

Check the skills and version details on Skills list page

Where to find this in the application?

To create a new Workflow, follow this navigation:

Menu > Workflows > Manage Workflows > New Workflow

To check the configured skills, follow this navigation

Menu > Skills > Manage Skills > Skill List

Refresh option to reload Execution History and Workflow Details

This feature introduces a refresh option that allows users to reload the execution history in workflow list, workflow details, and workflow viewer.

Workflow List page

Workflow Configuration page

Workflow Viewer pop-up

Where to find this in the application?

To view the Workflows list, follow this navigation:

Menu > Workflows > Manage Workflows > Workflow List

To create a new Workflow, (Workflow configuration) follow this navigation:

Menu > Workflows > Manage Workflows > New Workflow

To view the Workflow Viewer pop-up:

Click any Ticket ID hyperlink from Execution History tab on the List/New configuration/Dashboard page.

View list of skills with input details for new workflow execution status

This feature allows users to view a comprehensive list of skills along with their input details for workflows that have an execution status marked as "New." This helps users view the list of skills and the values for the input parameters, making it easy to review and understand the components and requirements of a workflow before execution.

Skill/Workflow in New status